Staff needs to learn how to smile n be helpful.

Good size, quiet rooms, comfy bed and good value (only £10.00 dearer than the Premier Inn next door) didn’t have the breakfast so can’t comment on the food. Would definitely stay again if in the area.

Stayed here before, will stay here again. Appreciate the free upgrade to the executive room.

The hotel exceeded my expectations. It smelt lovely on arrival. Friendly efficient

The people that hang around in the area of the hotel can be off putting but overall we love the hotel - and having Sainsburys local so close is really useful Breakfast options are brilliant - love the mini pain au chocolats

The room was excellent and a very good size

Good location for Gunnersby Park. Had a lovely meal in the restaurant and drink at the bar. Comfortable night stay.

Good location, clean, good service.

Very slow check in

Great room Great staff Great Breakfast Also used the pool and sauna Great as well during our stay would recommend this hotel to anyone who needs a hotel in this area exceeded all expectation

U feel well looked after and staff are quick and efficient Rooms are neat and have been well cleaned Corridors dont smell Breakfast options are amazing

Was clean and staff were friendly.

Fantastic stay. Couldn't fault it. Thank you.

Amazing hotel in a great location, our room was upgraded which was an amazing surprise, clean, quiet and comfortable.

Comfortable and clean room! Lovely staff

I had a flight canceled with a new flight out in two days. This Novotel was available. I took a chance booking a room and I’m glad I did. The location was perfect to visit Kew Gardens. The hotel offered a great breakfast buffet and a diverse lunch and dinner menu. I would stay here again if I had a few days layover in London.

Great hotel - great restaurant - far away from rail station Uber very good

Enjoyed it!

清潔で居心地の良いホテルでした。 また利用したいです。

Nice room nice breakfast great pool amd sauna