Hotel was under construction, and required check in at sister hotel

The property was an older building converted to a long stay hotel. As such, some areas showed age and wear, like the elevator which clanked and banged around. The rooms were fairly recently renovated and showed good care, aside from a few spots and stains in carpeted areas. Beds were comfortable and showers ran hot. My biggest complaint, which was echoed by another guest is the terrible mag swipe cards. I had to be try my card 15-20 times to get into the parkade and on one occasion I had to try it several times on the room door.

The unit was very spacious and the 2 bedrooms were nicely separated for occupant privacy. Furnishings were comfortable and in good condition, and the unit was very quiet. It would be nice to have more than 4 place settings of dinnerware. You don't want to run the dishwasher for a few plates and cups, so end up washing dishes by hand even with a machine in the unit. And it would be nice to have info about basics in the unit: how to arrane for room cleaning, fresh towels, etc. But small details aside, it was a great stay and it's on our short list for our next trip to FM.

It is great that the rooms offer a full kitchen, but don't expect the kitchen to be stocked with dishes or cookware for use! Our unit had 2 sets of dishes (plates, bowls, mugs cutlery), 1 pot and 1 pan. No baking sheets of any kind. The cleanliness of the room was not good - found old toe nail clippings on the carpet, stains all over the couch, and when the bathtub was not draining and we pulled the plug out there was a mat of hair/scum in it! Key cards also constantly demagnetized and created large inconvenience since the reception area that you need to go to get them recoded was at a sister hotel 1 block over.

The staff are really nice and very accommodating

Wouldn’t give me a receipt this time, last time they did. Because I booked through “Expedia”

Great place to stay!!! Will definitely stay again!

Newly renovated

Very nice place inside, outside is well a little sketchy

ignorant staff unreasonable people room was very dirty half the things were broke and unusable in room out dated nothing premier about the suits save your money do not stay there!

Have stayed here a few times and never disappointed. Exceeds expectations every time

Good

Large apartment with underground parking. Full kitchen, but limitedly stocked. In room laundry was a nice addition. Check-in location was at a sister property which was under renovation; finding the entrance was a bit confusing.

Nice room, spacious , clean, comfortable. Very well equipped

It was our first time staying at the premier residences, and I got rave reviews from my mentions of the hotel to family, friends and colleagues. The beds were so awesome and the room was so spacious. I will definitely be returning with other family in the near future thank you again.

Room was more like a small apartment. Very comfortable.

Nice

The room was better than I expected. Much better. The front desk service was impeccable. If I come back to Fort McMurray I am DEFINITELY staying here again

The ebtrance underground parking is too stiff and high that cars underneath get scratched and can damage. what more if someone drives a sports car. i hope you take a look and fix it!

Service was amazing! Very nice layout of room, except it was not vacuumed and the couches were pretty dirty. Didn’t stay long enough to care really, but loved the layout. Never able to reach front desk, and had to leave building and go to another building for front desk services.