房間很漂亮、乾淨、寬敞。

員工友善，房間乾淨，適合商務旅行，靠近購物中心，前往購物中心交通便利。

非常舒適、乾淨、香噴噴、整潔漂亮的飯店。

很好，早餐還不錯。

很棒，服務還可以，員工也很友善。

有一次我不小心丟了一條項鍊（好像是我戴著的時候沒扣好就掉了）。 那天晚上，我問了前台，謝天謝地，工作人員找到了，我才得以歸還。

飯店員工熱情友好，每次經過都會主動打招呼。房間舒適度方面唯一的小建議是，清潔後毛巾數量可以稍微減少一些。

Staff hotel sangat membantu, padahal waktu saya menginap hotel sedang full tp mereka sigap dan sangat ramah

Everything is good, Comfortable for Staycation

Staf sangat ramah, kamar sangat nyaman🥰

Nyaman, pelayanan-nya ramah, bersih.

Hotelnya nyaman, staff-nya ramah, dapat upgrade kamar, langsung akses ke mal. Next kalau ke Surabaya bakal menginap di sini lagi. Terima kasih banyak Ciputra World Hotel

overall okey.. cuman akses ke mall dan ke parking harus pindah2 lift.. ini utk masukan saja ya pas dikamar saya teko pemanasnya bisa dipake tapi bocor dikit.. thankyou

Semua staff sangat ramah, lokasi strategis di Surabaya Barat

the staff is friendly and the hotel invironment is very good. only if you throuh the main entrance, the way to the lobby hotel (by car) was not good..the street is too narrow and far...it is not convenient

Seru dan fasilitas serta kebersihan terjamin, pelayanan ramah.

Topp... Keren... Puass.. Semua staf ramah. Makanan-nya enak-enak. Check-in gak pake lama. Thank you Ciputra... Luv sekebon

the best hotel ever I stay.....................

Will come back again soon. ^^ Satisfied

The hotel is located just next to a big shopping mall and can be easily accessed from the airport or city. The room is spacious, clean and has sufficient facilities. The breakfast menu can be added with by adding various foods, and the staff at the restaurant can be improved by more proactive to offer drink or food to the guests.