The receptions were very friendly and the staff was very helpful to carry out our luggage to the stairs and showed us the room; warm like a home. Except the male staff who were on duty while we checked out in the morning; he was the only staff in the reception and is not busy at all. However he has reacted expressionless while we asked for check out and not even saying a goodbye or thank you for staying to us; As a customers,it’s not a good impression at all while they served you with professional manner during check in. it is better that staff just has to be learnt how to treat customer politely from his check in staffs!!!!! Otherwise there are no use even they served you very nicely at the beginning!

breakfast is good.

The view of the hotel is quite beautiful, however, the servic quality needs to be improved especially for the detail. And the cusion of the bed is quite uncomfortable.

Very lovely hotel. Modern decor throughout. Great location with a short walk into the city. Bathroom just needs updating to reflect the rest of the hotel.

Excellent breakfast and very attentive staff.

We had a really lovely stay. Staff were very helpful and provided a map of key attractions. Good amenities such as a lovely outside bar, Dyson hairdryer in room and larder of drinks and treats. The room looked over the city with a beautiful view which was only a short walk away. The only down side was a lack of any appropriate vegan dinner options however the breakfast was lovely and concierge staff tried hard to help with a restaurant booking. Thank you for a great trip to Bath.

Friendly staff and very clean room within walking distance from The REC for rugby fans. Highly recommend. Will definitely stay there again

Nice touches really matter, and there is no shortage of effort. Excellent hotel.

Amazing room, great food, brilliant staff.

Everything. Staff very friendly. Room upgrade. 2 for 1 arrival drink. Water in your room. Goodbye water and cake for your trip home. Beautiful hotel in great walking distance to the city centre. All the little extras were bery much appreciated. Thankyou

Room 12 second floor . Very warm in the room couldn’t keep window open . . Quiet noisy at night . Breakfast lovely . Good location .

Average for the money Parking overpriced Recycling of bins on a Sunday early morning Fire alarm activated at 3am - not amused Staff friendly Breakfast good Provisions not restocked Hover left on landing outside our room

Friendly. Helpful. To humans and dogs alike. A good sleep too.

Lovely hotel, but you can hear TV’s from other rooms which was a bit annoying

The room was lovely and had the Abbey in view. Good size and comfy bed

All very nice and very convenient location.

Unique look, nice bar, friendly staff

Everything was perfect, love the hotel and will stay again.

Excellent hotel within walking distance of the shops, restaurants and bars. Very clean and the staff were helpful and friendly! The complimentary sweets and drinks were a lovely bonus and also the rocky road for our journey home. Breakfast was lovely with a great choice. Would definitely go again, thank you.

Clean room; helpful and friendly staff; walking distance to the center of the town.