Nice room lovely staff and enjoyable stay in a lovely location

Lovely hotel with very good service

Very friendly staff. We loved our stay, as did the dog, and we’ll be back!

Eine nette Unterkunft um den Forest und die umliegenden kleinen Örtchen kennenzulernen. Frühstück fanden wir sehr gut für den Preis.

Great hotel close to Poultons park. Lovely little swimming pool that the kids loved. Dog friendly too is a bonus.

Free parking friendly staff nice room nice breakfast

Overall, this was a nice place to stay. I had Room 10 and unfortunately there was something dripping outside the window the whole time though, which woke me up a few times in the night. The room decor could do with an update/redecoration. The bathroom too. But it was ok for what I needed. It would have been nice to see a Bar Menu out somewhere to know what food was available. Any staff I encountered were great. Thank you!

Bed Comfy, breakfast very good. Expeller not working in bathroom so room was a bit musty.

I booked this hotel expecting 4-star standards, but the experience was very disappointing. There was no housekeeping throughout my stay - the room was not cleaned, the bins were not emptied, and towels were not replaced. For accommodation advertised as 4*, this is simply unacceptable. Basic facilities were also lacking: the shower had very poor water pressure, and the water was never properly hot, only lukewarm at best. These are essentials you’d expect at any decent accommodation, let alone one rated four stars. I would not recommend this accommodation to anyone expecting genuine 4-star comfort and service.

Good except the key cards were a bit of a pain and the bar staff although very nice needed to be better trained. Shower in my second room (12) was very weak and not always very hot.

Lovely property in a great location in Lyndhurst. Super friendly staff and nice comfy rooms

The Hotel is nice, the staff are also very polite and helpful. The location of the property is wonderful. The

Good size room with four poster bed and view over the courtyard. Plenty of hanging space. Decent size indoor swimming pool. Changing Rooms very hot, so went back to our room to shower.

Avoid

Disappointing. My expectations were higher based on the scores. They only could serve pizza at dinner, so not a restaurant. And they failed to tell me there was a pub 100m away that served food. Walls were thinnsh, i had noisy neighbours and had to get reception to ask them to be quiet. Adjacent plumbing noises also went right though the room. Staff friendly and place was clean, and the room was comfortable.

Staff very friendly, super clean room and very convenient for Lyndhurst. Pool an extra bonus!

My partner and I booked this hotel for a single night trip for my birthday in order to recharge in the country for a while and get away from the city, and unfortunately we left feeling like the hotel was the worst part of my birthday. Having stayed in other hotels by this local chain before we had high hopes that the hotel would be organised, clean and a well needed break for the night, and a spot we could go to to go for a swim, relax and just enjoy the location. The main area of the hotel is clean and well presented, so we were initially impressed, and the receptionist was helpful with advising where everything was and what we needed. Very quickly after arriving at the hotel we decided to go for a swim, and upon getting back to our room post-swim we realised our shower had no running hot water. This took 3 trips to reception to resolve and the keys we were given to other rooms didn’t work - when resolved the room was moldy, dirty, the carpet hadn’t been hoovered, the bathroom backsplash was half missing, and the paint everywhere was filthy. On top of all of this the communication was terrible and meant that we were rudely awoken at 8am with the cleaning team accessing our room, clearly not advised we had been moved. The experience completely ruined the birthday celebrations and given how lovely the other hotels in the chain are we were deeply disappointed.

Staff were great. Particularly one member of staff who was on reception when we arrived, in the bar when we came back later that night and then back on reception first thing in the morning. I cant recall her name but she was very helpful, extremely personable and a credit to the hotel.

We had a very enjoyable stay at the hotel, a bit of a problem with the room, but the staff moved us to another room, which was better, so great attentive service 👍👍

This is a great location for walking into Lyndhurst. Lovely staff and the room was clean. However, I do not like a shower curtain and the shower water pressure could do with a boost. We thought £16.50 was a bit steep for breakfast so went to a local cafe instead.