Air conditioning wasn't working and you couldn't open the windows, on one of hottest nights of the year! It was literally impossible to sleep. The staff said they could do nothing.

Lovely hotel, rooms fabulous & really friendly staff.

It is hard to review as hotel clearly undergoing changes which had we known about would have booked elsewhere. From a rude welcome to no water during a shower. Scaffold. I would need to stay anither time once all issyes resolved before reviewing properly.

Lovely hotel. Will definitely be back

I have stayed at the Gotham six times now over the past few years. I fell in love with the hotel at the start, exceptional staff, a unique decor, amazing quality breakfasts and luxury feel made staying at the Gotham a real treat and worth the premium rate attached to the stay. However my stays for 2025 so far have been a little disappointing. Staff remain polite, friendly, courteous but I am noticing a higher turnover of staff, which is shame. I enjoyed being greeted by the same people, recognising me and welcoming me back. Check in is expeditious and smooth but previously you were automatically offered the welcome drink (ordinarily champagne), my last two visist I have had to ask, which is awkward and uncomfortable. For me, this little treat was all part of the Gotham experience. The rooms are feeling tired. Lots of visible wear such as damaged wallpaper, threadbare patches in the carpet, not to mention the top to bottom scaffolding works which has been ongoing for all of this year. Breakfasts are now just "good" not the exceptional quality previously seen. Lower quality bacon & sausage is disappointing & the no more honey comb! One of the big issues is the air conditioning. It basically is ineffective. I think big investment is needed or a price drop - regrettably I probably will look to other hotels in future :(

I wasn't aware of the scaffolding on the hotel and wasn't given a reduced rate and wasn't aware till i got there or would have cancelled and gone else where Poor check in and £200 deposit . im not a child or young adult who may trash the hotel.

Stunning hotel - loved the decor and all the staff were amazing. But very overpriced - we stayed on a night when Oasis were playing so I think the price was massively increased. Breakfast was just ok - great coffee but the avo and eggs were cold - and expected more for £30.

Hotel ok, going through a refurbishment so loud banging during the morning… which was annoying. Lacked a bit of an atmosphere which is unusual for a hotel in a city centre.

Just a little bit overrated for a 5*. Felt more like a 4* to us. One of those establishments trying to bridge the gap of 4* to 5* with quirky/inventive touches. The lobby is cramped as was the room. Major construction work going on so very noisy. Bar nothing special but very very expensive drinks. £38 glass of Chardonnay!!! Without the construction noise I’d call it a decent 4*

Lovely hotel. Loved the room and the bed was super comfy. Staff in the bar were very slow and no table service

Great stay for my girlfriends birthday. Very quirky room, friendly staff, free prosecco on arrival, gorgeous big comfy bed and incredible shower.

Shame Gotham has been sold to Leonardo. Hopefully the hotels style and glamour will remain following the renovations. Gotham was a unique hotel in terms of design and charisma.

Booked here for 1 night to celebrate oir anniversary. Upon arival it became apparent that refurbishment was going on asnthe hotel was covered in scaffolding, whilst we were not disturbed by any noises every single window was blocked and even the terrace bar was blocked - had I known this i wouldn't have booked. Check in was fast and staff great. Room was quirky and few nice touches, bed was really comfortable and the bathroom was great. Breakfast wasn't great its not a full bufffet but the pastries and fruit are which were nice and fresh the full English is ordered and despite waiting 30 mins (restaurant was not full by a long shott) it was not fresh at all, very dry and we both did not eat it - probably the worst Breakfast I've had in a hotel. Overall its a 'nice' hotel and glad I've experienced it but i probably wouldn't stay again as far better ones available.

Great central location

Lovely hotel, great location

The air conditioning is terrible, with temperatures being so hot as they are, you’d think they’d have a better air con system. You couldn’t even feel that it was on during our stay.

Always great service, lovely rooms and super cocktails. Amazing staff!

Massively underwhelmed unfortunately. The building works/scaffolding prevented any kind of view from any window. The room itself was very small - nothing like the pictures online. The two steps leading down from the bathroom to the bed are not visible at 4am when using the bathroom. Fell down them into the wall & injured my elbow. At check out, a service charge was added on to the restaurant bill (fair enough), but then a service charge was also added on to the overall hotel bill. For what? Checking me in and out which is their job? Are the staff not paid enough for the role they perform? My room wasn’t turned down for the one night I stayed as we arrived at 5.30pm. Yes, the charge is optional, but the guest shouldn’t have to have this conversation in the check out queue. Pay the staff better to avoid this. Surprised that last orders was 11.30pm for hotel guests on a Friday night. Really disappointed as this was a Christmas gift for my husband in connection with concert tickets & it wasn’t like I paid cheap. Expected so much more for what I paid for one night. Gutted!

Really nice hotel in a great location. Very nicely decorated and love the theme. Room was perfect, staff were very friendly, would recommend

The bed is the worst i've ever slept on, is worst than any inflatable bed. Mattress is broken and sink in the middle so you body is in U shape when you lay down. Hotel is under massive refurbishment so all work started to go off as early as 8ish. Booked 2 night and couldn't sleep a min on the first night and had to book another hotel for the second night. The good thing is the staffs in the hotel are all super friendly and helpful, that's the only good thing of our stay.