Beautiful scenic property

Pure luxe en ontspanning, medewerkers zijn vriendelijk en accommodatie is prachtig

For a 5 star resort one would assume things like bathrobes and slippers would be part of the room, and that was missing. Also, limited pool lounge chairs and you have to pay to use the lounge chairs it is not included in your stay. Overall nice resort it is clean, staff is friendly, rooms a cleanyou have the small town within walking distance to enjoy.

Obwohl das Hotel überbezahlt ist, muss man für Liegen und Sonnenschirme am Pool nochmal 35€/Stk bezahlen. Halb so schlimm wenn das Personal (Bar in der 8. Etage) freundlicher wäre… Das Telefon im Zimmer funktionierte nicht. Nach mehrmaligen Bitte es zu reparieren haben wir es aufgegeben…

Property was clean. Service was great. Enjoyed the roof top pool and beach club.

Sehr schönes Hotel mit sehr schönen Pools und Zimmern. Sehr gute Auswahl an Restaurants im Hotel und im Ort. Toller Dachgarten und "Museumsbereich", das ganze Hotel lädt zum Erkunden ein. Sehr freundliches Personal, einige Bedienungen könnten aber etwas ambitionierter sein.

Ocean room was perfect, staff was nice, facilities were perfect, had a great time! The only things I have to comment is that they managed to give my outside table to other residents when I went to get a new plate of food, happened twice…But, I won’t use it against them, maybe the minus of being only one person for dinner/breakfast. They also mixed up my orders, ordered red wine, got white. Few options of meat for dinner aswell. For the price they charge for the buffet they should have more meat options. Regardless, I would give this hotel 10/10!

Amazing hotel. Very convenient. Staff were amazing. One of the best hotels we have visited. Definitely will be back to this hotel if we visit Madeira again. Highly recommended overall. Me and my partner is very happy about our stay.

The staff was kind enough to accommodate our stay with a beautiful room. Room Number 8 wonderful beauty. Staff was more than friendly and amazing (Segio, Johnny, Jorge, The Ladies in the front desk, all the staff from the facility.) I recommend this location every single time. Thank you for such a lovely experience.

Es ist ein sehr modernes Hotel. Auch wenn es um das Thema Zuckerrohr geht, hätte man das gesamte Hotel etwas heller gestalten können. Poollandschaften sind sehr schön gestaltet. Beach und Beachbar sehr ansprechend. Für Schwimmer sehr einladend. Badeschuhe sind von Vorteil, da der Einstig in das Wasser sehr steinig ist. Das Personal im Hotel wirkt unmotiviert. Speisen sind für die gebotene Qualität zu hochpreisig. Außerhalb des Hotels kann man schmackhafter und günstiger essen.

Our stay at the Savoy did not live up to expectations. Given its high rating and 5-star status, we anticipated a seamless, high-class experience, but instead found ourselves constantly being asked to pay extra for basic amenities — €70 per bed to lie by the pool, €35 per person to use the sauna, breakfast not included, and so on. The food was well below standard: dry, lacking flavour, and served with underwhelming service in the restaurants. The building itself is undeniably beautiful, but overall, the experience felt far from the premium quality we expected from such a renowned hotel. We left feeling disappointed rather than indulged.

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I stayed at Saccharum Resort & Spa and while the stunning views are an obvious highlight, what really stood out to me was the hotel’s design. It honours its past as a former sugar cane factory — with original machinery cleverly integrated into the lobby and hallways. Think softened brutalism: raw textures balanced by warm materials, plenty of natural light, and an organic palette that ties everything back to the surrounding mountains. The attention to detail is impressive!!! Our room was gorgeous — it overlooked the ocean, and with the mountains rising just beside us, we felt perfectly tucked between both. A rare and calming combination. Even when the hotel was busy, it never felt crowded. There are multiple lounging areas, and we always found a spot to relax. The pools were a highlight — especially the indoor one, which is beautifully designed, heated, and great for cooler days or when you want a break from the sun. The large window looking out at the mountains makes being indoors feel like part of the experience. The food was varied and healthy, and we appreciated how the hotel clearly communicated when breakfast would be busy — a small but thoughtful detail that made a difference. And if you’re looking for more variety, there are plenty of restaurants nearby. The staff were consistently courteous, multilingual, and genuinely helpful — from check-in to daily service. Saccharum strikes a rare balance: thoughtful design, warm hospitality, and a peaceful atmosphere.

Great Ressort with beautiful rooms, great Pools und Meals und very good Service

everything was perfect without any compromises…

This hotel is really amazing I feel like the pictures don't do it justice the pictures are nice that's why I picked this hotel but staying here was a completely different experience and feeling the staff where great especially the staff in the premium lounge I don't noticed I booked for that package but it's a must you get daily breakfast and a evening snack free drinks and it's expensive it's own deck you get access to the spa which is the most discreet and exclusive spa I've been to that line made our trip magical you the spa is down a huge stair case into a hidden oasis in the middle of the hotel completely amazing I can't say enough the hotel it's self is away from tourist attractions bit we wanted that rent a car be cautious they like to drive very fast just book this hotel you will not regret it , the price is high but the experience is well worth it

Fint opphold på hotellet. Men baren blander veldig mye vann i drinkene! Helt unødvendig på en så din plass!

Beautiful resort and property. Room was just as pictured. We loved the location and the beach and beach club across the street. Only negative I would say is all the fees and automatic tips taken out. I did not like how they added tips on to all meals at the location. So if you tipped yourself they ended up taking additional money for another tip. Very misleading.

Excellent

Absolutely loved our stay