客房乾淨，服務基本合格，設施乾淨

The location is excellent, very close to the main streets. The hot springs are very comfortable, lovely staff. I will definitely come again next time.

The hotel room is huge, and every detail is perfect. From the watch to the wine, everything is impeccable. Moreover, the hotel's location is close to the center of Bath, making it incredibly convenient for finding food and going shopping. The staff is also extremely polite, and the handsome young man from concierge, in particular, is exceptionally nice to us. He attentiveness made my partner and me feel like VIPs. Overall, it was a perfect experience, and I highly recommend everyone to try the same experience at The Gainsborough Bath Spa Hotel!

酒店环境不错，就是房间有点小，也有泡澡的地方。遗憾的是耳机落在酒店打了两次都没得到确认，服务差了点

The room is so amazing, and the reception and the service are so gentle. The Spa is also amazing. Definitely recommend to live here for Bath trip

Very lovely hotel, good location- kind staff

Breakfast menu excellent. Staff were incredibly attentive. Spa an amazing place to chill out

The breakfast was fantastic, fabulous choice of food and juices; staff were so helpful and attentive. Spa was a welcome treat, after a day of exploring the city; again, staff in spa were so helpful. Room, as rest of hotel, was spotless. The windows were rather old and hard to open ( to air the bathroom, after a shower), but the building is relatively old. The private parking was expensive, but only a short walk from the hotel and we knew the car was safe and secure. All in all, a wonderful stay at The Gainsborough, will definitely return; was a wonderful experience.

Had not realized it is the only hotel in Bath that has access to the hot mineral springs. They block off two hours in the morning and two hours in the evening where hotel guests can come and go as you please and use the Spa with access to the hot tubs, infrared sauna, steam room, ice baths and pool. It was excellent!

Absolutely enjoyed our stay at this hotel! I highly recommend it if you are visiting bath, it is right in the center of everywhere you need to be. And also it is right next door to the thermal bath spa. My only complaint is when we booked it it said we had use of the amenities of the hydrotherapy within the hotel. Getting close to our booking date we received information about it letting us know when we were allowed to attend. We were restricted from 8:00 a.m. to 10:00 a.m. and 7:00 p.m. to 9:00 p.m.. I do understand it is to keep the quiet and ambience of the spa however those times didn't entirely work for us so we did not end up getting the full experience we were hoping for. However our rooms were beautiful, the classical music that played in the rooms was an added touch that I didn't even know I would enjoy! I do highly recommend however I hope in the future there will be more clarification on the Expedia and website of the hotel that explain it has extreme minimal time usage throughout the day.

Breakfast was a bit kaos, but it was a nice stay.

Great property in a central location - perfect for a weekend visit to Bath

A lovely, clean, modern hotel. The room was very clean and comfortable. Breakfast options were vast and tasted great. The spa facilities were plentiful. The staff couldn’t be more helpful. Overall a fabulous hotel that we’d definitely stay in again.

Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded.

Great spa and service

Fantastic facilities, great Customer Service

Perfect in everyway.

The spa was lovely and the room upgrade for my birthday was very appreciated. However, room service had limited choice and overpriced for the amount of food in the salmon salad.

Clean rooms and it’s in city centre it’s so close to everything you’d need. Staff were so lovely

Great rooms, great food, great service and right in the centre for easy shopping and sightseeing.