The location is excellent, very close to the main streets. The hot springs are very comfortable, lovely staff. I will definitely come again next time.

The hotel room is huge, and every detail is perfect. From the watch to the wine, everything is impeccable. Moreover, the hotel's location is close to the center of Bath, making it incredibly convenient for finding food and going shopping. The staff is also extremely polite, and the handsome young man from concierge, in particular, is exceptionally nice to us. He attentiveness made my partner and me feel like VIPs. Overall, it was a perfect experience, and I highly recommend everyone to try the same experience at The Gainsborough Bath Spa Hotel!

酒店环境不错，就是房间有点小，也有泡澡的地方。遗憾的是耳机落在酒店打了两次都没得到确认，服务差了点

The room is so amazing, and the reception and the service are so gentle. The Spa is also amazing. Definitely recommend to live here for Bath trip

Great position in Bath, everywhere very close by and easy to walk to and around the city.

Nice hotel but not at all family friendly. That wouldn’t be an issue if they warned you but they don’t - we got to the pool with the kids in their costumes ready to be told it’s 16+ only. The hotels.com listing just says “pool” not “pool for adults only” - misleading advertising

Fantastic service and a great location. We will return.

A weekend away.

Excellent and spa is lovely

At check-in according to website they had family friendly laundry and we even contacted them two days prior to confirm and they never hat back to us and at check-in they do not offer. Only very expensive service. 10 pounds per T-shirt so adds up. Then they put us in handicap room which I do not like taking it away from someone who may need it and to top it off when we showered water ran all over the floor so we had to arrange each night for Extra towels to create a dam. Very disappointing. I asked for different room and never received one. I am starting to feel room booked via Expedia are not treated as well. Given the cost of the hotel we were treated like second class citizens. One shining note was the spa. Take advantage as it was amazing but could not erase all the other issues.

The complimentary access to the pool spa facilities is very limited and also at not always convenient slots of time as well.

Well located, friendly staff, perfect service

Wonderful place to stay in

Wonederfull stay beautiful hotel and friendly helpful staff

Enjoyed our stay at the Gainsborough Bath Spa. The opportunity to "take the waters" in the morning was better than I expected.

Loved our stay, everything was perfect! The spa, the room, the staff

Excellent Hotel would definitely stay again *****

Simply wonderful. The one hotel with actual hot spring water spa in Bath. Wonderful facilities, comfy bed, just all around luxurious. Worth the price.

Superb 5 start hotel, prefect location, amazing spa and brilliant staff - highly recommend

We chose the hotel as a birthday treat. Its location is fabulous and for me, aircon is essential in Bath at this time of year. The room had huge sash windows and a view of the Bath Spa! We actually used the hotel’s spa on two occasions. This is a real plus for the hotel and they do it well. It’s well equipped, beautifully clean and attractively laid out. There’s also a reasonable gym on site but we just didn’t have time to use that too. The room was a nice size, the bed was extremely comfortable and it was very clean. My only niggles were about staffing levels. There seemed to be only one person on the evening desk and when we rang down for extra milk, nobody picked up and we tried several numbers, numerous times. I also think the decor is in need of a refresh, given that it’s a smart hotel in a beautiful city. Having said all that, we did have a lovely time there!