I've booked this hotel last minute, because my friend was still outside and I couldn't wait for a long time because of the cold. Then I came to the hotel, but they didn't get my reservation. And he asked me to wait outside in the cold weather. I don't know why he asked me to wait outside while I could stay in the lobby. After arguing with him, he let me wait inside. It was my bad experience in this hotel. All good. The room is clean, food is delicious. Hope they could improve to be better!