Seemed to have no house keeping services. Stayed for three nights and the room was never cleaned once, even after we requested it. Construction outside started at 8 am right in front of our room.

Good value for money with the spa. Room could have cleaner as had a few bugs. Views were great.

This should remain close during refurbishment. No way this can be a 4 star.

The hotel is set in a beautiful location with stunning views overlooking Lake Windermere. The staff are lovely, efficient, and professional- we were even allowed to check in early and received a wonderful room upgrade on arrival! A few small improvements would make the experience even better: Cleanliness- There were a few spiderwebs on our ceiling that were missed during room prep. Amenities- For a 4-star hotel, we missed having a mini-fridge in the room. Complimentary bottled water in the room (rather than having to request it at reception) would also be a great touch. Toiletries- We were only provided one set of shampoo, shower gel, and soap, with no conditioner. For two guests, two full sets including conditioner should be standard. Aside from these minor points, it’s a lovely hotel and a great choice if you’re looking for a quiet, romantic getaway with your partner!

It was great stay, view from room was amazing, breakfast was delicious and staff was helpful :)

Don’t be fooled by the exterior. Very welcoming reception area and tentative staff with amazing views across the lake. Great food and choice at the bar makes for a perfect stay just a short bus ride from the hussle of the town

The bed sheets felt a bit tight, and it would be helpful if the rooms had a telephone to allow guests to easily communicate with reception when needed.

Hotel nice and clean. Evening meal really good quality. Full English breakfast not so good. Hotel informed us about building work after we booked. Not great should have informed us before hand

Staff very helpful , meal in restaurant was very good and not overly priced for a hotel . Breakfast just let it down .

The room and spa were both excellent and the staff helpful and friendly. The only negative was the breakfast, poor quality and the English Breakfast was cold.

We really like staying here, nice atmosphere and really relaxing, 2nd time we've stayed here and we will be looking forward to going back. All in all a really nice pleasant experience.

We had a lovely stay. The room and facilities were all clean and well kept. There is nothing that could have made this trip better, thankyou!

Absolutely loved our stay here! 10/10 for everything!!! Would highly recommend! We will be back again! The views as well! Even tho we only got the snug room the view from the restaurant balcony was exquisite!! I have to say the room its self was lovely!

Best place to stay in Windermere by far!

The location and views are amazing. Over looks lake Windermere and 10.mins in the car to Windermere on Bowness. The staff were lovely. The room lovely. Very comfortable bed. Loved the private hot tub. The Spa facilities really good. The outside spa is being updated so that was out of use which was a shame as the weather was so warm. Only criticisms were the shower cubicle tiles in our room weren't as clean as they should have been. However this was soon rectified once the staff were made aware. The sink made a gurggling sound after use for 5 mins or so but not major, and we would have liked black out curtains. It was dark but some light creeping in waking us up earlier than we would have liked They did offer us a free upgrade but we decided to stay in the room we had. As the upgrade was near the work being done on the spa and our room was lovely and quiet. Good job we took our own toiletries as they only provided 1 tiny tube shampoo and shower gel for 2 people for 2 nights. We did ask for more but none given. Think they forgot. For anyone with a mobility disability there are no lifts and not wheelchair friendly. Would have been useful to have had a fridge in the room to keep water cool and fresh. Breakfast was delicious and you could sit out overlooking the lake. Over all we had an amazing stay and we would definitely stay there again.

Staff were very accomodating and the views onto Lake Windermere were beautiful. The hotel is well situated with a short drive into Bowness and easy access to the other lakes surrounding. We really enjoyed making use of the spa facilities.

Hotel was going through refurbishment, so not there fault that all amenities available. But looks like hotel will be amazing when complete. Staff were excellent, food and drink superb, location perfect.

Beautiful clean room. Same goes for the communal areas. We had a junior suite, the balcony needs a little love but otherwise a wonderful space. The outdoor spa and outdoors areas were under refurb so I can’t comment on those. Very pleasant staff. Breakfast could have been improved but only due to the lack of options available. We would stay here again.

Amazing receptionist, first impressions as you walk in wow, steak was exceptional

Fabulous hotel and location, gorgeous views and very helpful, friendly staff.. If I ever go back to Lake Windermere, I would not stay anywhere else!