Lovely clean neat new room. Food was lovely and staff were very efficient and friendly.

This hotel is in a refurbishment stage and work is on going but the hotel have worked hard to minimise the impact on residents. Work is evident around the new infinity pool and spa area and in some of the rooms as they work through the hotel. Part of the car park was clearly used by the builders but it did not have any impact our stay. The food was excellent and sitting out on the terrace enabled conversations with other guests with enviable views of the lake and even the spectacle of low flying military aircraft across the lake. Truly memorable and enjoyable. We tried the spa with indoor jacuzzis, steam room, sauna and pool with loungers. Robes, slippers and towels provided in your room due to part of the spa area being under construction. Again it was lovely. We found all staff to be very friendly and accommodating and we had a lovely time in an excellent location. Our room had been refurbished and had a lovely modern tiled shower room with heated towel rail, large tv, big bed and had all the extras like iron and ironing board, hairdryer, tea/coffee facilities, biscuits and mini chocolate mint cakes, fitted wardrobe, desk with chair, balcony with bistro table and chairs and lake views. Note our balcony was fully useable but not completely finished with the paint work on the railings needing a little refresh. Great If you can cope with a little disruption for great views and location or wait and it will be a fantastic hotel when finished and we certainly hope to return.

Nice stay

Asked for a ground floor room when i noticed no lifts as my wife has trouble with stairs now. Was given a beautiful ground floor room on same level as bar/restaurant. The room had a massive picture window with unbeatable view of lake. Same view from bar/restaurant which also has outside deck area. The pool area was great but had to tackle several flights of stairs. Breakfast good and had evening meals twice in the restaurant also good. Friendly/helpful staff.

The hotel is lovely. We arrived to find we had been upgraded from the snug to a double bedroom with a view which was lovely. But disappointed not to have a bath even after an upgrade though. There are a lot of stairs to get anywhere, which was fine but worth noting. There is access to the lake outside via a path and some stairs which is lovely. The spa was great but as they are doing some work on it the outside bit wasn't available. This was fine as we were alerted to this, but there were also no changing facilities which we were not made aware of until we arrived. This meant walking through the hotel in the very snug dressing gown and slippers they provided, which was not ideal. It also meant that you could not access the spa after checking out as there was nowhere.to change, which wss a shame. All the staff were brilliant and the restaurant/bar/lounge area was great. We were not overly impressed with the food though. I didn't want much for tea and fancied the goats cheese balls off the small bites menu, but they had run out. So I ordered fish goujons and was presented with a pile of fish fingers - not very gourmet and definitely over priced! At breakfast we were asked for our cooked order before we had sat down and it arrived before we had chance to make the toast. We both had poached eggs which were a little undercooked, which was a shame. The continental selection was good though. Overall, a nice stay and we would return but would probably not have our tea there.

Morgan and Keira at reception. Legends. What a stay. Beautiful view, spa and room. Will be staying here again.

Beautiful room with amazing view. We thoroughly enjoyed the food both at breakfast and evening meal. Would come again in a heartbeat!

The hotel was very clean and all the staff most helpful. Breakfast and other meals were well presented. Unfortunately the hotel is built on a steep slope and the frequency of stairs was a problem for us elderly persons, but we would use this hotel again. Thank you for a pleasant week

Room was lovely, junior suite 64. Reception staff were very helpful, with requests for a fridge,a more comfortable chair for my husband, and sorting out tv. Breakfast was really nice. It was a shame weather could have been better, but did not stop us from going places.

Great location particularly if you like jets and the lake

The hotel is in a great location and enjoys a lovely reception with bar area and amazing views over lake Windermere. The staff are super friendly and the spa is just great. Food was excellent having eaten evening meal and breakfast with all cooked fresh to order. Recommend and will stay again

Bathroom wasnt cleaned wel

An almost satisfactory stay in what could be a fabulous hotel. Of note: Staff were very helpful and friendly. The interior of the hotel is nice enough. I stayed in a recently refurbished room which was clean and fresh. There are little bits that make it seem that corners have been cut though - no safe in the room and no do not disturb sign or similar to let housekeeping know you're sleeping. Some of the finishes look a little rushed - perhaps there's still snagging to do. Same goes for the spa area - nice but just lacks a certain something. On my last morning, there was chewing gum and hairbands on the side of one of the hot tubs first thing upon opening so clearly no cleaning done before opening. As you walk around the hotel there are little glimpses to patio areas that are overgrown with weeds, some of the windows are dirty, even the sign at the front of the hotel could do with a good scrub - all easy fixes but these bits just make the place look shabby. The construction work could be a bit more considerate too - starts at 8am. I'd asked for a quiet room as I needed to sleep in on my first day but I was awoken early by building work (which I had been pre warned about but I'd also been told I'd have a quiet room). This hotel has huge potential and hopefully they will get their act together once the building work and a bit of general maintenance is complete. Of course, what really sells this place is the amazing view over the lake - simply stunning.

so amazing definitely returning was so upset when it was time to leave!!

Very nice hotel, all the staff we dealt with were very polite and friendly. The cooked breakfast was cooked fresh, we had one evening meal which was very nice. The only downside was that the Spa was being renovated, I would definitely use this hotel again.

It was simply a perfect 10 on every account. It was an amazing stay in a splendid hotel. The staff from the reception to the maintenance staff were so friendly and welcoming. The young lady supervising the spa area was marvellous and so accommodating. The room with a view of the lakes was very pleasant and inviting. Very comfortable in every aspect. The amenities were great for spending quality time in the swimming pool, sauna, steam room and Jacuzzi. Never overcrowded. Pleasing atmosphere. The bar was well maintained and stocked with various alcoholic and soft beverages. The carte menu was great and enough entries to satisfy one’s tastes. The food which we ordered was cooked to our taste and liking and delicious too. All the staff were so friendly and polite which made our short stay so enjoyable. Thanks to you all for a perfect stay.

Great stay beautiful hotel, staff were great. As a travel agent the only thing id personally expect is better amenities in the room such as coffee machine ect. I think for the price you pay for a room these could be an improvement. Everything else was great!

All staff were lovely and very friendly

Fab midweek break

We stayed for two nights after booking what was advertised as a four‑star relaxing luxury spa hotel with spectacular views. Unfortunately, our experience fell far short of those expectations. On arrival, the hotel was clearly under renovation, with builders present and brick dust throughout parts of the property. The hotel is also located directly on a very busy main road, which significantly impacts the sense of peace and relaxation. While the reception and restaurant areas appear to have been recently refreshed, the remainder of the hotel feels tired and run down. We paid extra for a suite advertised with lake views; however, these views are only visible if standing up. When seated, the view is completely blocked by the wooden balcony. The balcony furniture was broken and unusable, and there were cobwebs above the bed that gave the room a neglected feel. The bathroom was extremely small, to the point that toiletries had to be stored in the bedroom, and there were visible holes and marks on the walls. Noise was another issue, with very thin walls and constant traffic noise from the road. The outdoor areas were unusable due to overgrown weeds and stored building materials, and there was no dock as shown in the hotel photos. The outdoor spa was closed due to the building works, and although indoor spa facilities were offered instead, guests had to walk through the hotel in swimwear as the changing rooms were also closed. The robes provided did not fit properly (I am a UK