I'm very disappointed. I was misled!! I booked 2 beds with a sofa, but upon arrival, it was 1 bed with a sofa and there are FOUR of us. There was no one to talk to except for the only one person at the front desk who was very nice but left without any assistance and with no manager. I definitely DO NOT RECCOMEND this hotel, especially for ISU's Family Weekend!! It is overpriced for these standards. -Room 714

It was great

We stayed for one night on our way home. It is really close to the university, and university housing. I was worried about the noise but the rooms were really quiet, really clean. Breakfast was great lots of options.

Nice clean property

Very nice, clean well kept and close to restaurants.

Nice and clean.

Love the location and the cleanliness

Nice clean..in good order

The worst place to stay!!! AC ducting was so noisy that I did not sleep 1 hr!! All night long a loud noise and humming was heard keep me awake all night!! DO NOT STAY HERE!!

clean room

Our bathroom door got stuck shut with someone in it. We got it open enough for them to come out but after 1 night they couldn’t fix it and made us pack up and move rooms without any discounts or apologies. Total inconvenience as we were there for school related times meetings and we were made to pack up and move without any discounts or the inconvenience.

This is more about a staff member. Upon arrival I ask the desk clerk where I could park. Was told across the street in a parking garage (no problem). I parked the car and seen a sign on how to download the app and enter a zone number and how many days I would be there. Cost was $16.00. Went back to the hotel and told same staff member I needed to have shuttle service in the morning to the airport. Was told I had to schedule 24 hrs in advance. Nothing on website stated this. That was a major perk of me staying there. The car that I parked was not mine. So needless to say I had to get an Uber for $18.00 to the airport. Upon speaking to another staff member I found out that I did not have to pay for the parking garage because the plate number was put into the computer at check in. So in total I paid $34.00 that was completely unnecessary. The parking thing should have been told to me the instant I asked where to park. As for the shuttle I was asking 12 hrs in advance again nothing on the website about a 24 hr notice. Communication is KEY.

Clean , great location. Staff friendly & good service !

So close to campus and in the adorable uptown Normal area. You absolutely can't go wrong with this hotel. It's gorgeous, the rooms are spacious and the staff are helpful and polite.

The hotel provides outstanding rooms and facilities for the price. The view from the lobby windows captures the cozy and welcoming charm of a small town. The area feels very safe, with many students walking around, adding a lively atmosphere. Conveniently, the building right next door serves both as a parking lot and as the city hall.

IT WAS A GGOD PLACE TO SPEND A NIGHT

Everything was clean staff was super friendly and easy to get along with. Breakfast was excellent and was real food and not the normal hotel powdered eggs

The property was very clean. Breakfast was filling (buffet style) and employees were kind.

This was the first time I've stayed at a Hyatt Place. I loved it. It was well appointed, clean and the staff was great. I would stay there again.

Enjoyable stay