This is an "onsen" (hot spring) hotel. Bathing is a big part of the experience. We enjoyed our stay. The food and service were fine. While the water in the bath itself was ok, the water in the area outside the bath where you wash before getting in the bath was not hot enough. We complained and the hotel staff was very apologetic. They explained that there was an issue with their hot water heater, but the damage had already been done. It was disappointing.