溫泉酒店好乾淨，服務得貼心，有機會會再嚟。

十分有禮貌、介紹清楚！

Very good

Service is great!

有會說中文的服務人員，對飯店設施做清楚的說明，飯店的大浴場也不錯。雖然飯店不是位在溫泉街上，有提供接駁車，非常親切的司機先生，可載住客到外湯、車站甚至纜車站。來到城崎溫泉建議住兩晚好好體驗

飯店服務人員都很專業也很親切，飯店內也有語言通的人員溝通沒問題，晚餐2晚可變化也很彈性，有接駁巴士接送很貼心，有租車停放停車場也是很理想，離主街道不遠

新式日本溫泉旅館，混合日本傳統美學和時尚設計風格，尤其是庭園令人目不暇給，晚上更有投射影像，遇上落雪更添美感。在豐富的松葉蟹盛宴之後，雪中享受露天風呂，絕對是人生一大樂事，為此趟JR関西廣域周遊券之旅，劃上完美句號！

這是很有特色的旅館，外觀不起眼，但入內後，因旅館中間是日式庭院，非常明亮雅緻，服務人員也很熱情，早晚餐都豐富又美味，泡湯設施不大但乾淨又齊全，比它提供旅館外七間公共浴池還好。滿心的讚賞這次的住宿，直到要回車站時，看到司機冷漠的站在那裏，看我們兩女生抬大行李上下車，想這人真是害群之馬，讓客人的好感減分不少。

早晚餐非常豐富美味，員工有善親切，有車接駁到各景點。超級物超所值

Excellent facility, service, and food. Well worth the cost of staying there.

A superb onsen (hotspring) hotel in the area. Wonderful service, spacious and beautiful rooms with a very attractive price. (Season discount?) A big and beautiful public onsen bath, a well-designed Japanese-style garden in the middle of the hotel. An electronic ticket for the 7 outside public onsen bath is provided. Location is the only shortcoming, but it is only a 10 to 15 minute walk from the JR Kinosaki Onsen station. Also free shuttle service is provided. Wonderful experience in this hotel!

overall is good, price is reasonable

很棒的溫泉旅館，有接駁車往返城崎溫泉站，服務超好

Staff is very nice and friendly,can speak basic english,the view is very good,japanese style hotel,with shuttle bus provided

Oich würde sagen:alles perfekt!!

The entire experience was wonderful and beyond expectation. From the welcoming staff upon arrival, excellent service throughout our stay, to the meals, amenities, facilities and assistance provided, we had the most amazing two-day trip while staying at this ryokan!

The Ryokan was lovely. Food was tasty. Amazing bath on site

Staff were attentive and helpful. The ryokan does not reply to messages written in English. so I wasn't able to plan my itinerary as I did not when dinner and breakfast were. I had to catch an early morning train to Himeji. The hotel provided a ride to the train station and a onigiri Bento breakfast for the train ride since I would miss their breakfast.

Great place to stay

Great staff, service, amenities.