Really disappointed with the hotel service.
I have booked this hotel many times before, and I am satisfied with the service and room infrastructure. But recently, when I rebooked, I saw that most of the staff had changed. When I came to check in, they took me to another, more advanced room and requested to charge me an additional fee. We did not agree. At first they told us there was no need for a surcharge, then 1 hour later they told us to go to another room and didn't even apologize. We feel very bothered. This is the last time I booked it.