The vouchers advertised for booking were not given at check in. When needed, wait staff in the restaurant could not process before I went to the checkin desk to get the voucher and come back (about 20 steps away). Seems like the hotel staff could have done this?
In the room, the fan on the heating unit was very noisy and had to be shut off for the evening, there was no dining/amenities book, and there was no hair dryer.
I accidentally forgot toothpaste and when I called to ask if there was any available, I was told I would need to buy a $5 dental kit to get it.
When I delivered feedback to the hotel staff, I was told all of the reasons I was wrong to have complained.
With so much competition in the area, this is certainly not where I will stay again.