the breakfast is good.

In general, the staff was really nice and polite

This is a hotel with character. If you like history, and a great view of the Strand, definitely stay here.

Unbelievable location and views! Would definitely stay again.

Lovely old Victorian hotel filled with charm of the era of days gone by .. Get location on the Promenade where one can promenade in front of the sea with fabulous view north to St Michaels Mount and south to the fishing port at Newlyn. My room did not have a fridge, microwave or soap - all I thought were quite standard for rooms these days but there is a supermarket just along the road so I could buy some soap and shampoo. And a great chip shop which was quintessentially English as was sitting on the promenade and eating them! One good thing was the complimentary big breakfast, which was delicious. The staff were great too! The location of the hotel to Penzance is an easy stroll over the hill or round the bay and this little town is really worth the visit! Lovely shops , lovely beaches towards St Michaels Mount. And that is also worth a visit !

Great staff. Amazing building, classy. Kitchen a bit slow but food ok. Nice location. Parking

I stayed for four nights from the 6th July 26 until the 10th July 26 and was allocated Room 45. Although it was a Single room, it had a Small Double Bed. The room was clean and comfortable, although a bit dated. The Staff at the Hotel were very friendly and worked very hard. Breakfast was very good, and a good choice. I had Dinner in the restaurant on two of the nights, and the food was good. Although they had two menus, my only criticism is that the main menu was the same every night. It's a shame they don't change it daily.

Recently visited with my wife and we really loved the place. Very friendly and welcoming staff, well maintained rooms and also complimentary breakfast. Would love to visit there again.

Ideal location for the ferry. Tired old lady.

Super close and convenient to ferry. Can leave car there for modest fee while visiting Scilly Islands

As ever, I had a great time at this beautiful hotel. Nowhere in Penzance beats this one!

Lovely welcome at The Queens by the Receptionist. Hotel car park makes such a difference in busy Penzance. Very impressed by our sea-view room on first floor. Delicious breakfast the following morning. The 11am checkout gave us extra time. Such a lovely atmosphere at this hotel. Will come here again.

I had some issues with the cleanliness of the room. I raised them with staff on the front desk and they were fantastic. Fully engaging, very helpful - however the actual people responsible for the room cleaning were not and did not address anything. After nothing changed, the front desk staff moved me to a different room, and I had a good chat with and apology from the hotel manager. Overall, despite the issues with cleanliness, the hotel is well-run and it was a nice friendly place to stay. Staff are on the whole fantastic. Food was lovely, the bar and dining areas are really well-laid out and the hotel is in a brilliant location by the sea. I'd recommend it as a hotel, with the red flag about cleanliness - double check when you arrive! I think there is a professional disconnect between the staff responsible for cleaning rooms and the rest of the people working at the hotel which I hope they'll fix, so I'd give them the benefit of the doubt for that to be sorted.

Good hotel with friendly staff. Convenient laudramat next door.

Skønt beliggende hotel og skønt værelse med flot havudsigt. Rent og pænt og en godt stort værelse. Fint badeværelse med kar. Flot udvalg til morgenmad. Fin restaurant og “ havestue” med skøn udsigt. Barområde og opholdsstue virker lidt trist, det kunne godt gøres mere hyggeligt. Hotellet ligger rigtig dejligt med fin adgang til byen, togstation og havet

If want to experience a stay in a unique local hotel, this is it. The building is Victorian, and the environment is comfortable but not trendy. Not everything matches or was updated in the same year, but that is what makes it feel more homey to me. They could probably do with some bathroom upgrades, but everything worked fine and truly that’s all you need. The restaurant is very gluten free friendly, and their gluten free fish and chips were great. The breakfast was very extensive with generous portions. The hotel and restaurant staff were very friendly and helpful. The location on the Promenade made it even more special. I would stay here again.

Old fashioned hotel but they were very nice and accommodating when we asked for things (hand towels, tissues) that weren't in the room already.

Gute Lage, Viele Räume mit Meeresblick. Kein Frühstückbuffet. Personal überfordert. Dauerte 40 min. bis wir Frühstück erhielten. Hotel mit grossem Potenzial, aber vernachlässigt. Schade

Stayed for my wedding. Fabulous room, great staff. It was perfect. 100% recommend

Staff was great, especially in the dining room. Food is very nice. Room is very basic. Not sure how it works when it's very cold as there's no way to heat the room.