寬敞的房間、私人庭院及露天浴缸、爐端燒早餐、以及無微不至的服務。我想很難找到更好的住宿體驗。

隔離metro 站大約6分鐘 職員很有禮貌 房間非常漂亮 整潔 有戶外大浴池

體貼服務，房間設計有傳統日本屋雅治及有小小花園，早餐膳食非常美味，員工態度十分體貼及貼身！酒店位置方便，環境清潔

暫時是我人生中最體貼，細心的酒店

Great service and nice breakfast. Totally worth for it.

首先要多謝 Hotels.com 幫我預訂的女職員，她知道我要和行動不便的老人家同行，亦知道我不懂日語，特別幫我與酒店聯系，查詢各樣無障礙設施，亦特別在預訂中留下一個訊息給酒店，請酒店職員給予協助，使我覺得職員的服務熊度很好，令我印像深刻，這次預訂真的很貼心，亦令我很放心。 另外，我要感謝在 11/11/2016 接待我們的酒店服務員，多得他的安排，讓老人家可以不須外出，就可以留在房間吃到色香味俱全的鰻魚飯。他知道老人喜歡喝茶，特地為她沖泡各式熱茶給她品嚐，就是這份心意巳經讓我們很感動。 老人家對酒店的住宿及服務很滿意，唯一一樣是她最不滿意的就是樓梯沒有扶手，令她上落時有恐懼感，亦是令她只肯留在房裡，不願外出的原因。 最後要多謝為我們準備及將早點送入房間的日本男孩，雖然他不懂外語，我們又不會說日語，但他的殷勤服務及敬業態度，我們是感受得到的。

Overall, a great experience. But there are mosquitos bite us at night. And we think that the amount we pay could stay at a better hotel in arashyiama

Beautiful hotel with Japanese garden connected to the room. Matcha room has private outdoor soaking tub over looking garden. Very zen atmosphere! 15 minute cab ride from Kyoto station in local neighborhood.

Amazing, incredible, relaxing and luxurious. Loved it!

GREAT SERVICE !

The best hotel we stayed in our entire trip. The staff was helpful and the customer service outstanding. We paid for the dinner and breakfast as well and it was amazing!

This is the best hotel I’ve staid in Japan. The staff is very friendly. They’re willing to help you navigate the city, and the rooms are impeccable.

Relaxing experience, spacious and lovely rooms, great service

Ryokan meal was excellent, 5 stars! The most authentic dining experience we ve ever had. Meticulously prepared courses served in true Japanese tradition. A MUST DO for both breakfast and lunch!!! The room itself was typical minimalist Japanese and very clean. We had a little trouble going up and down the steep stairs to the bedroom, made harder with no stair rails. Make sure you are fit enough to eat and sleep on the floor also. Something our Western bodies needed to get used to. A great experience overall in a perfect quiet location. Make sure you are fit enough to

Amazing experience, we truly felt welcome at this beautiful ryokan through our stay. Highly recommend the breakfast experience as well!

The best room I’ve ever been in, the surrounding area was more residential so not too many dining options but overall was amazing

We had the most incredible two night stay here. We had a group of four and it was very easy to stay in a shared room. It was luxurious and cozy. The staff at the hotel is the kindest and most lovely people we have met along our stay. Such a special, traditional experience. The breakfast was amazing.

No “Luxury”- Disappointing Experience We had high hopes for Nazuna Kyoto Nijo-jo but were sadly disappointed. The staff were kind (although we never heard back from the manager after voicing our complaints multiple times through the reception desk and Expedia messages while still at the hotel), but the accommodations fell short, especially at $1,000 per night. On two occasions, the shower had no hot water. After a long day of sightseeing and walking many miles, a hot shower that turns ice cold and never got warm again (even after 5 minutes) was not a nice experience. We had *not* run the bath, so there was no reason tied to our own water usage that should have caused this. Additionally, the shower drain is clogged, causing dirty water to pool over an inch deep every time you use the shower. Standing in scuzzy water up to your ankles is not pleasant. I feel I have to also mention there is a general sense of uncleanliness in the room. For example, mold on the wall under the towel rack - among other dirty walls and uncleanliness around the bathroom sink; we also found the teapot dirty with mildew and old water in the bottom. Finally, the wall heater is extremely loud and shuts off and on continuously; also, you can hear every word of your hotel room neighbor’s conversation, all detracting from the hoped-for peace and quiet of a garden Ryokan. We hope this feedback helps in improving the experience for future guests.

This place is wonderful. The staff is thoughtful and attentive without being intrusive. Location is great and our room was perfect in every way.

We booked in here on a short trip to Kyoto where we wanted an authentic local experience but didn’t have time to travel out into the rural regions. This was the perfect place. Our room was incredible and included two baths, a balcony and plenty of space. The staff are exceptionally friendly and fun. The breakfast was a traditional Japanese experience and we loved it. I didn’t know what to expect when I booked this place, but so glad we stayed here and would highly recommend. Thanks to the staff there for a wonderful and memorable stay.