Entrance signage poor . Hotel faculties excellent and location . Staff were very , courteous and helpful . Accommodation was spacious and comfortable however house keeping needs improvement ie soiled toilet brush , requested green tea but not received and cookies were not supplied every day .

This was, unfortunately, the worst hotel experience I have ever had. ​Upon entering our room, we discovered bed bugs on the curtains, as well as brown stains on the bed sheets and pillows. As we were traveling with small children, staying in such unsanitary conditions was absolutely not an option. We immediately went to the front desk to request a room change, but there were no staff members available, as they had already left for the night. ​Left with no other choice, we left a written note at the front desk detailing the situation and immediately sent an email requesting to cancel our reservation. ​To date, we have received absolutely no reply. I am deeply disappointed and appalled by the complete lack of communication and the unprofessional, insincere manner in which this serious issue has been handled.

What an experience. A very special atmosphere at this hotel with its combination of history, tradition and modern spa facilities. Highly recommended for couples and friends.

Amazing service, beautiful room, relaxing stay

We spent a very enjoyable two nights at this charming hotel. The staff were lovely - especially Andrew who went above and beyond to make our stay brilliant. Thank you so much!

An exquisite hotel. Wonderful character in the main buildings, with the cosiest of lounges & bedrooms. Delicious food served in an intimate setting. A gorgeous spa with long standing highly experienced therapists. All staff go above and beyond. I cannot fault or recommend highly enough.

We enjoyed the heated pools, the beautiful grounds, but missed out on seeing Archie (the resident peacock).

Beautiful British hotel, great spa facilities - everything you would want from hotel spa facilities. Inside and outdoor pool.

Lovely hotel . Dining very formal though which isn’t my thing

Truly lovely stay, staff were courteous and accommodating, room was exceptionally comfortable, spa treatments deeply relaxing

I took advantage of a midweek good rate This is a very special place indeed. Cozy room and The bed just enveloped me The food there is fine dining. Very lovely. The spa is amazing. Warm pools and hot jacuzzis. Its all just lovely.

Staff were great, food was delicious, bed was very comfortable

Staff were friendly, nice for a night away.

Beautiful setting for our special celebration with the family. The staff were wonderful & responded to all requests efficiently and with a smile. We were provided with a separate room for our evening meal making it even more memorable.

Fantastic place to stay. Beautiful buildings and surroundings. The room was amazing, had a 4 poster! The spa was wonderful.

Perfect spa day and evening in a stunning room. Brilliant breakfast and staff were very helpful. Absolutely beautiful everywhere you go around the hotel and gardens. We had an absolutely wonderful time with my daughter.

Disappointed with our room which was overlooking the kitchen and bin store. Photos were sent but had gone to my junk mail. Don’t feel that the cost of the stay was justified. We didn’t feel we could sit in the room and relax with the noise from the kitchen vents. The bath while lovely had lots of limescale and this could be easily resolved with some Viakal. We had previously visited for a spa day six years ago. This time the drains were obviously blocked and the water from the showers was flowing back into the sauna. Just needs a bit of TLC. Beautiful meal in the restaurant and service from the restaurant staff exceptional.

This hotel is just beautiful, everything is just perfect, the staff are terribly helpful, perfect stay not a negative comment to make

Stunning. Whether in winter for cozy fires or in summer for the pool and beach, a special place with excellent service. Very dog friendly and we found our classic room spacious and comfortable

Was a nice place and unique features. Only complaint was value for money and for price would have expected better room features and our Sussex room wasnt like photos.