裝修有點殘舊; 隔音差, 從睡房內可聽到隔離單位開關門聲音. 位置好, 從地鐵站步行5分鐘左右. 附近有食肆及超市.

離地鐵、商圈都很近，方便的地方，但整體房間有點小，整潔一般，但CP值高

Buena ubicación , limpio, pocos muebles pero anticuado

The place was clean, however there was no lounge seating in the living and dining area. The dining table was a high table with high chairs, so there wasn’t a comfortable place to sit and relax. It was also very noisy due to the busy location, and the apartment did not have proper soundproofing to block out the noise

Schoon, alleen veel geluid.

The room is very old. The kitchen is in very poor condition. The walls are moldy. The shutter cords are wet. The toilet is very old. The bathtub is terrible. There is absolutely no internet. At first, they gave us a Wi-Fi network that didn’t exist. Then they told us about another one, but that didn’t work either. We couldn’t use the internet at all during our stay. Overall, the price–performance ratio is very poor. I was not satisfied at all. It was the worst place I have ever stayed. The location of the building is good. Breakfast is served in a separate place on Gran Vía (a bit far), and that part was very good. The staff working at breakfast were very good.

No tenemos quejas especiales del alojamiento salvo por el estado del sillón cama. Reservamos un apartamento para 6 personas, contando con el que dos personas dormiríamos en el sofá cama, pero el estado del mismo hacía imposible dormir en el mismo. El contacto vía WhatsApp fue deficiente, por lo que tuvimos que trasladarnos hasta la sede en Gran Vía. Allí conseguimos que nos llevaran un protector de colchón, que tampoco facilitó significativamente el uso del sofá cama. El trato del personal en sede física fue adecuado. Sin duda, el gran problema fue haber contratado un alojamiento para 6 personas que sólo era adecuado para 4.

I think the pictures were not accurate, the building and the room very old. I didn’t use anything from the apartment so I cannot say a word about it.

La resolución de problemas. Pague por espacio para 5 personas y tuve que acomodarme en un espacio para 4 porque el sofá cama ofrecido estaba dañado y durante toda la semana no pudieron solucionarlo. Fue muy incómoda la estadía. El sitio tiene muchísimo ruido ya que es un edificio de muchas personas turista y habían fiestas hasta 4 am casi todos los días por lo cual era imposible dormir.

Very tiny bathroom, air con very old, noisy and kot efficient. Not sound proof at all. You could hear all the noise from outside, very frustrating. The communication from the host was not too good.

Check in was confusing, there no virtual check in and no breakfast either. The room was small but close to everything.

Las cortinas rotas, el secador no funcionaba, la habitación no tenía nada que ver con las fotos de la reserva.

Apartamento cómodo, moderno y bien situado

Great location, lived the room but we had lots of issues, first with check in, it took us over an hour trying to check-in then the codes were a problem pretty much every day, staff was helpful and nice but it was very inconvenient. They need to make check-in and easier process as we were not the only ones with the same issue, there was at least three other people with the same issue while we were there

Très déçus draps trop petits lit mal fait , aucun confort imposé trouver des capsules adaptées à la machine à café , pas de prise en tête de lit . Matelas et sommier non adaptés appartement très sombre ….

Kitchen was fine but the "1 bedroom" apt is basically just a studio. No living room, just a bedroom with a TV and a tiny kitchen. No sofa, no living area. The entire place is super noisy, hardwood floors combined with paper thin walls so if the apt next to you is occupied, it will feel like you're in the same room with them

A cozinha é completa, ótimo utensílios e condições excelentes para pessoas viajando em família.

Location is good. Poor check in / registration process and check in was delayed by 1hr until 4pm without explanation. Room was ok, but dark and lacking atmosphere, There are much better options close by.

We loved our stay at Smartr Madrid Chueca. The location was easy to find and central/walkable to everything we wanted to see. The area is very lively in the afternoon and quiet, but not unsafe late at night. The staff was kind and quick to respond to any questions via WhatsApp. The place was clean and comfortable. We would book it again happily!

The manager was a phone call away. My flight in got cancelled and he made the arrangements to keep my room for the remainder of the visit. Will come back!!