Due to the emergency matter I was not able to check in the hotel but I was charged double times for the room rate. I understand the pre payment won’t be refunded if I failed check in but I don’t think they could charge me double times. I contacted them and never got anything back.

Todo estuvo bien

It was a. Great stay.

I didn’t like anything the room is small the toilet is shaking,too much noisy when anyone upstairs use the bathroom I hear like in my room but in front desk there are so nice and respectful.

I stayed there overall 5 nights, it was really wonderful, easy access to the room, everything was clean and renovated, I got a change of Towels 3 times, but the quality of the towels left fur on the wet skin, I know that can be improved, as well the shower drain was slowly passing the dirty water down. Which took time for the next person to shower. Overall nice people, lovely staff, very quiet area. Breakfast was great, and had many options. I would recommend a stay here again.

Great accommodations. Very clean rooms and the breakfast was good.

Dirty shower with hair on the wall. Front desk says incredibly rude. Do not stay! Save your money and stay somewhere else!!!

The property was located in a nice area close to the falls. Receptionist stayed late to accommodate our arrival. - The breakfast staff on duty was exceptional in keeping the breakfast area tidy and well stocked at all time never running out no matter what time you arrived.

No issues at all, convenient location and amenities. Very comfortable and a quick bus ride to all of the attractions

I really liked the location. Not far from all of the Niagara Parks attractions, but away from the congestion and not up the hill. We both use walkers and could get to our room without a problem. The only problem was having to use a few stairs to get to the registration desk, but we would stay there again.

The warm, welcoming vibe from the friendly staff truly makes a difference, and having breakfast included is just the cherry on top! What a delightful way to start the day!

Not clean, missing basic accomodation in the room such as a robe or iron

There were hairs in the bed....our drain in the bathub wasnt draining...we requested a better room on the second night...wasnt any better...there was mold in the corner of the shower....from the outside the building looked abandoned....breakfast was ok but there could have been more seatings to accommodate all the guests....the staff was amazing though ..they tried their best to accommodate us.

There is no green space on property or outdoor seating available. Not enough seating in breakfast area and you are not permitted to take food to room to consume even though you have a table and chairs in the room. Very odd. The room was fine.

Parking en extra 20$ plus taxes par nuit. C'est un vieil hotel. Il y a des beaux efforts de rénovations mais ce n'est pas suffisant pour augmenter le confort et la propreté des lieux. Il y avait des tâches de sang dans les deux lits, changés rapidement mais ça ne met pas en confiance. Cuisinette avec quelques couvert, machine a café non fonctionnelle. Jamais de vraie eau froide, impossible de la boire... Il y a de l'eau au buffet mais accessible de 7h a 9h le matin seulement. Buffet correct. Salle de bain correcte...Si c'est la seule chose que votre budget vous permet ok sinon coontinuer de chercher !

The bed was comfortable and the area around it was very walkable.

Overall it was okay for the money spent. The room was clean but there was trash on the balcony and it was never cleaned. Regular breakfast, nothing special but acceptable for few nights. I think more chairs needed in the breakfast area-on the second day there were people waiting, looks like the hotel was booked completely but not expected many people for breakfast. Maybe need to expand breakfast time to 10 instead of 9, just to spread people out.

Very good

Room was quiet clean..but the hotel shouldnt be charging for extra person(we were 3) when the room is equiped with 2 queen beds..as it can easily accomodate 4 person with 2 queen beds..also the room didnt have enough electric outlets,there were only 2 outlets and that too in the kitchen area,while most properties are equipped with electric outlets by bedside and close to dining area,washroom didnt have enough hooks or towel bars,moreover the property didnt have water cooler/ice making machine.they provided with decent complementary breakfast and the area is safe and quiet.

It was a good place but signage for pool (which we couldn’t find) and breakfast could have been a lot better.