地理位置非常方便，staff非常友善和helpful，整體很乾淨，後面花園拍照很漂亮，非常推薦！

We had a problem with the hotel we originally booked, so we got transferred to the FRANKLIN London by Expedia promptly which we very much appreciated. The room is super cozy and amazing, staff here are helpful with warm smile. You can have variety choices for the main course of your breakfast and I really recommend to include breakfast when you stay. The hotel is very close to the Harrods, only within 5 minutes walk. Takes 8 minutes to the underground. Very convenient location with quiet neighbourhood. The only cons would be there was no electric socket nearby the bed or table, it’s a bit tricky to charges phones and other equipments. Franklin set a very high standard for 5 star hotels and we hope to stay here again when we back to London.

It is not really a hotel! It is more like air B&B.

The staff are so nice and we've got the exceptional services

整體住宿感覺和服務都很不錯 唯一美中不足的地方是和飯店借了一個熱水壺 結果拿到之後 壺裡有之前使用者留下煮過的牛奶 而且沒有清洗已乾涸還發出臭味了...因為要水壺的時間已經很晚了 我們不好意思再換 只好自己默默的清洗

Lovely and welcoming staff, beautiful property

A fantastic boutique hotel. Kind and attentive staff. Comfortable room and bed. Randomly chosen from Expedia. Lucky for us! One morning there was no hot water. Likely happens as this is a small hotel. This did not affect our very positive experience. Breakfast was just excellent. Not cheap. But worth it.

Wonderful luxury hotel Gorgeous private garden Moody interiors Super quiet

Amazing place

Wonderful place to stay!

It was fabulous as celebrating my birthday and staff were great and extremely helpful. I would definitely recommend it but be aware there is service on absolutely everything even your stay which is optional but put on your bill. I am very disappointed on being charged for an extra coffee at breakfast when we took the package. We have travelled the world and stayed in many London Hotels and coffee at breakfast is always unlimited. A little petty and unnecessary in my opinion. I would like to say Justina was exceptional.

Classic Hotel in ideal Location. Rear garden are is an absolute delight.

Ganz okay

Reception staff more than welcoming and friendly. They went above and beyond. Great location.

gente os quartos na europa sao quentes. ele economizam mto no ar condicionado!!!!!! um horror! esse hotel mostra foto de algo grande, varios predios e chega la e um predio so bem pequeno!!!! eu pedi p recepcionista dicas de restaurantes , ela disse que todos em volta eram bons! ve se tem condicao!!!! piada

The hotel is exceptional. We felt very well cared for by the bar, restaurant, and front desk staff. Location is ideal.

We stayed at The Franklin Hotel as a very special treat for our wedding ceremony at Chelsea Registry Office, and it was everything we hoped for and more. Staying in somewhere like Kensington is a very rare luxury for us, so we were looking for somewhere that felt indulgent but not pretentious, and The Franklin was perfect. From the moment we arrived, the staff made us feel incredibly special. They were warm, genuine, and went above and beyond to make our wedding day truly memorable. We were upgraded to a stunning room, and arrived to find bubbles and treats waiting for us—a beautiful and thoughtful touch that meant the world. Everything was prestine, clean and comfortable. The steam room was a highlight and a perfect way to unwind before breakfast, and we even managed to use the gym. We were treated to an incredible breakfast spread brought straight to our room, which made the experience feel all the more luxurious. This was a stay we will never forget, and we’re so grateful to the whole team for making it so magical for us. We truly hope we get the chance to return in the future. Thank you again for making our wedding weekend so special 💛

We were surprised that extras were added to the bill at checkout. Specifically 2types of service charge

A wonderful hotel in a great location with exceptional staff and incredibly comfortable beds.

The hotel was beautiful and the staff was helpful and kind