inconvenient

家庭旅行,一行14人,安排在主樓同一層,非常滿意,環境舒適,溫泉水亦非常乾淨,台前服務亦好好,晚餐也很豐富,晚上七點後排還有免費飲料,但房間沒有浴室就比較不方便了.

ㄧ進入大廳就聞到檜木香氣很舒適，但地毯有損壞卻沒有更換。房間寬敞乾淨。家庭浴池的淋浴間很骯髒老舊，上一位使用完也無員工打掃整理。

住宿的家庭房很大，很乾淨，膳食一流，晚上還有免費的自助酒吧，室外溫泉360度的風景😍

員工態度友善殷勤 They are very helpful There is free drink bar for soft drinks and wine

旅館有很多外籍員工，雖然態度好但是服務的素質還需加強，擺盤和收盤動作太大不夠輕巧破壞了懷石料理的氛圍。

The Onsen is really nice. The ambience is perfect. The meal is well prepared. Highly recommended.

A typical onsen hotel with high quality service. It has two private onsen baths which allows family to go together. The hotel rooms are very clean and the renovation is quite new. I will recommand this place to people who would like to spend one to two nights at Yufuin. Both dinner and breakfast are excellent. It also has self-serviced bar till 10pm.

服務很好, 早晚餐也不錯, 地方也很整潔. 性價比高, 推介, 唯一就是沒有接駁車到酒店, 車站到酒店約行20分鐘, 如散步都可接受

Even the hotel had won many prizes, it seems below standard when compare with others hotels with onsen.

今年第二次入住, 環境舒服, 房價已經包含晚餐和早餐, 味道不錯, 晚上7:30-10:00還有免費酒精飲品供應, 性價比非常高, 溫泉環境非常舒服, 下次去由布院一定會再入住,

Hotel staff are friendly and helpful. Front staff can speak English. Both breakfast and dinner are great. The road path to the Onsen is beautiful. It has both indoor and outdoor. There are family bath and no need to make reservation and you can use it when it is vacant. However we did not try it this time as it occupied. Both Kinrinko and 湯之坪 are note quite close to the hotel, it is better to drive there. Overall is over my expectation and the room rate is reasonable.

很舒服的住宿環境，包箱用餐和服務都很棒，房間很大很棒，只是沒有淋浴設備，冬天必須要經過長廊走到大眾池溫泉洗澡，有點辛苦而已！

酒店環境舒適，整潔及安靜。接待處職員也很有禮貌。

房間沒有獨立浴室，只可去温泉的浴室沖涼。整間酒店環境優美，但有樓梯要行，對行動不便的長者有點困難。晚餐及早餐都很豐富及美味。

風景好靚，服務一流

Love the room and food.

房間很乾淨舒適 飯店很新穎 , 若是步行前往湯布院逛街則稍有點距離 需要步行12~15分鐘

非常讚的度假酒店!服務人員超親切友善,房間很乾淨很大,餐點非常厲害好吃!還有夜間飲料吧!大溫泉浴池超級棒!

家族湯私人性很好，懷石料理好吃