Co tasted hotel as incorrect dates had been booked and asked confirmation of correct dates but had no reply

After booking in we were told that, 1. breakfast was not cooked, I'm sure the pictures showed that, 2. the resturant wasn't open in the evenings, 3. the pool was closed. Had I known this before checking in I would have changed the booking but it was too late be that time!

Unfortunately we had to get there early as the contact number on the website is no longer use. Half the building was cold the pool was not open as being renovated the gym also not open or the sauna . The room was so small should have been a single . The 2 staff we saw was lovely and very kind . The place didn’t look ready for any guests . We ended up going home .

There was one member of staff the entire stay that was often hard to locate. The kitchen was broken, the WIFI was broken, the access to the gym and pool was locked, all downstairs bathrooms were out of order, the en-suite for our room had mould everywhere in the shower, the check in and check out process was appalling and I wanted to dispute the payment of the room due to the standard provided but was unable to do so due to there being no staff so was charged full price automatically to the card I booked the room with. Would not stay again.

Easy 30 minute walk to the train station. Lovely old building with comfortable rooms. The reception isnt manned until the evenings, we needed to drop our bags early and the breakfast chef was so helpful

Very run down. Booked with breakfast included. Was told on arrival they have no food available for any meal time. Gym was filthy. Shower was mouldy. Reception unattended on arrival. Had to look for staff member. When I left at 8:30 the reception was all locked up. No staff around. No receipt for stay. Have emailed but had no response. Travels a lot with work and this is the worst place I have stayed.

our stay included breakfast, but when we got there, we were told there is no breakfast as the kitchen was being refurbished. Please can you inform me as to a refund for the breakfast for 2 days

Everything

Room comfortable and warm

Breakfast was not provided even though it was included in the price of our stay. We felt that the staff weren't interested in staying guests. Not good at all

Room needs upgrading.

The checkin time was late. Hotel was closed until 20mins after the 4pm checkin time. Speaking to regulars they say it's quite common. Not impressed. The owner stated the Hotel will be turned into flats in 2026?

a few of us were waiting outs in the cold waiting for someone to let us in. nobody answered the phone numbers that were on display on the door. after 30 min we got an answer, only because i texed one of the numers. the beds are pooir you can feel the springs. then the fire alarm went off at 8 am

Staff got sworn at with foul language because we had issue with room amenities was non existent room was filthy could not close the outside door so everything was soaking wet

The room and especially the bathroom was in a shocking condition. The building was obviously once very grand but in major need of renovation

The staff were friendly and welcoming, but the hotel itself looks like it needs quite a lot of money spending on it to update it. The room was chilly (radiator needed bleeding) and water pressure in the shower was virtually non-existent.

Staff were great, room was clean and the hotel was beautiful. Incredible value for money but very soft beds

Lovely cooked breakfast and comfortable beds, not far from Bath, we visited the Christmas markets!

Staff very friendly

Receptionist said Bol..cks when I told him I had breakfast included. Is 9 am until 10 he added but tuesday it will start at 8 am. I accepted this as had no choice. Tuesday at 8 am kitchen locked up and no breakfast. Room carpet was stained and filthy with the rest of the room little better. I will avoid this hotel forever!