The Italian receptionist is very professional, friendly, and helpful. The room is very comfortable, and so is the bathroom. We enjoy our stay!

Twin room is so small that it was difficult to move about, let alone having space for suitcases. The toilet is painfully small too. No bell and concierge service. They charge you for water after the first bottle and yet there is wine (not for everyone I'm afraid) in the room. No curtain in the room and the morning sun leaks through the shutters. A strange setup under a chain of eight hotels. I will NEVER stay there again. Not worth the money spent. The Royal Marriott would be a much better choice in terms of room and location.

Great room and lovely hotel but all the laundry through the hall at 1400 gave a poor impression as did having to take the service lift as the one at the reception was out of order for the duration of our stay.

Stayed at HHB over the bank holiday weekend. Cannot fault the staff, they are a credit to the hotel. Decor is lovely and the spa is great albeit compact. £10 pp per hour to use the spa but the treatments are considerably more expensive so we didn’t have any. Our main gripe was with the room. There were two rooms that were stationed on the other side of the bar so you had to walk through the bar to get to them. Our room was up a flight of stairs and just felt quite lacking. It was quite small, had no natural light because there wasn’t an outside window (only a window with frosted glass to an event room), and we had no hand soap for the entire duration. There were multiple doors to the room which was needed because of the noise from the bar downstairs. The nespresso machine in the room was great, until it flooded the bedside table whilst we were out and ruined my phone charger. We got asked by the staff at the end if we’d used anything from the mini bar, when our room didn’t even come with one. All in all, a lovely hotel with lots of potential, but felt like we’d been punished a bit with a subpar room because we’d booked through a third party.

Beautiful place. The beds are very comfy and the rooms are very spacious. Everything was clean. Wish the fridge was actually cold but oh well. We tried the spa but unfortunately the two pools were out of order but they still allowed us to use the sauna and steam room. Those were great and they comped our hour session. Bath robes and slippers are in the room to use. We'll definitely be staying here again. It's such a great location and very quiet. Shout out to Jing as well. She was so helpful with the questions we had.

The hotel is conveniently situated and has a spa which is why I booked it. My room was upgraded and nicely decorated and quirky; the ceiling must be about 30 ft high! The air con can be a bit noisy but otherwise quiet. The staff were friendly and helpful. The spa is small but that's quirky, too - used to be a vault and you can still see the brick tunnel and heavy doors. Didn't try any of the dining options so unable to comment. Very enjoyable stay.

Great location. Reception very understanding when we didn’t like our room. (It was quirky in that the bathroom was up a flight of stairs in the room). Moved us with no problem at all to a lovely room. Bed super comfortable. Good amenities and spacious bathroom. Breakfast was ok, had better. Gold bar was cosy and welcoming.

A lovely hotel in the centre of the city. Staff were very helpful and the rooms were clean and comfortable.

Compact but lovely room. Good service & breakfast. Complimentary gin but you have

From the moment we arrived the staff were very friendly and helpful, they upgraded our room to superior which was so lovely! They even helped take bags to our room and showed us the way there. I liked that someone stayed on reception late at night and asked for peoples room number and names for added security because it is in the middle of a busy area. The room was very clean, huge bed was super comfy, mini fridge stocked although we didn’t have anything but nice to have the option. We didn’t eat here because we’re vegan and there weren’t many options but that wasn’t a priority because Bristol is full of vegan restaurants. So the only negative thing is that very late at night you can hear people sorting the bins out very loudly, but it wasn’t really an issue. Also the maid we bumped into was really nice and friendly too and done a great job on the room. Everything was amazing and would definitely stay again.

Had a great night at the hotel. Room was upgraded and very spacious, spotless and comfortable bed. Breakfast staff very attentive and pleasant. Great full English breakfast

Fantastic room, restaurant and staff. Brilliant location!

We have stayed in most of the harbour hotels in salcombe, st Ives, sidmouth etc and always found them to be very good. Clean, attentive service and facilities. Bristol in comparison does not compare and feels like any other city centre hotel. There were stains on a lot of the carpets. The place la led the clean vibrant atmosphere of the harbour hotels. We were told there was a charge to use the pool which we never have before and it was tiny so didn’t bother. The complimentary gin again was there but there was no tonic so you had to pay to have the tonic again that’s never happened before. Having stayed at salcombe beach harbour hotel before this where the guy collected our bags from the car park and to our room. Here we struggled ourselves upto the room. There was just no attention by staff to detail or going the extra mile. All products were nearly empty in the rooms and not replenished. No topping up of tea coffee biscuits etc on day 2. It feels very much like guests are left to sort it out themselves. Maybe relying on wedding bookings instead of guest services. Not to the high standard we come to expect from the harbour hotels and would not return.

Great place for an overnight stay! Clean, very friendly staff and a comfortable stay!

We arrived and were told that breakfast was not included, even though I booked a room with breakfast. The spa which was a big sell of this property was also an additional charge. The staff was rude as we watched the person before us check in and was offered also sorts of perks… we were soaked from the rain and after the front desk helped the person she asked if she could grab her jacket as she was cold so made us wait even longer. (Mind we were dripping wet) also had I known the spa and breakfast were not included before the booking I would have stayed somewhere else. As I booked a non-refundable room I couldn’t cancel when they notified about the spa charge 24 hours before arrival.

Disappointing that there was an additional charge for the spa facilities, for only an hour slot. Shower wasn’t working by the sauna/steam room, which meant you had to keep walking back out of the spa and through the reception area to take a shower (made me doubt the cleanliness of the spa). Gym was very small/basic with limited equipment and lots of things broken. Staff were a little defensive. I don’t drink so didn’t make use of the complementary gin in the room, but coffee pods in the room were nice. Overall not great value for money, but the location was good, and room was comfortable and clean

nice property, a bit of a maze to get to rooms but staff all friendly & nice

Very spacious and elegant, very comfortable bed. Great location.

The hotel was very tired the rooms were not clean and in general i wouldn’t recommend

Great location. The hotel is nice but we found our deluxe room was too hot (air con only went down to 18 degrees but didn’t seem to cool the room at all) we couldn’t keep the window open without propping it up with a toilet roll. The bed was very comfortable and the Bramley toiletries were lovely but it would have been a nice touch to have a bedside clock in the room. The elevator and dining room floor could do with a really good clean. The bar closed early and staff were more concerned about setting up for breakfast which was a shame when we returned to the hotel for drinks after seeing an evening show. Not really worth £265 per night in our opinion. Minor point but if you have coffee pods in the room it would be helpful to have a menu as to the type of coffees to chose from.