The Italian receptionist is very professional, friendly, and helpful. The room is very comfortable, and so is the bathroom. We enjoy our stay!

Twin room is so small that it was difficult to move about, let alone having space for suitcases. The toilet is painfully small too. No bell and concierge service. They charge you for water after the first bottle and yet there is wine (not for everyone I'm afraid) in the room. No curtain in the room and the morning sun leaks through the shutters. A strange setup under a chain of eight hotels. I will NEVER stay there again. Not worth the money spent. The Royal Marriott would be a much better choice in terms of room and location.

Reception team were welcoming, friendly and efficient. Have to say that the room was a disappointment. I paid for a Superior Room (251)! but it felt very tired and dated. There was damp on the external walls and the paint on the window cills were all chipped and blown from the moisture. It didn’t feel Superior at all.

Helpful staff and good restaurent. Exercise room and spa were good but the swimming pool is tiny.

The bed was very uncomfortable. So much noise which is understandable being in the centre of Bristol. Nice and helpful staff just very basic rooms and the bed was just super uncomfortable.

Location was great and the rooms were luxurious.

Piscine interdite aux enfants …..

The hotel is city based, noise expected and received - cold room / tiny dungeon pool which is not even nearly a spa at extra cost was an unpleasant surprise - big queue at check in as everyone scrambles with extra charges and booking pool time - not recommended very disappointed. Booked over our normal cost per night as a treat - Bristol has better - made a mistake !

Very clean room and very friendly and helpful staff

This place is run like a hostel, not a quality hotel. It looks a lot like a hostel too. Staff kinda run around doing nothing and they are often not at the desk. Such as when I checked in. The amenities are less than basic. Pillows are flat and have hard lumps. Lift is slow and small and corridors are also difficult to navigate with luggage. Staff leaves cleaning stuff all over the hallways so you walk out and it looks like you’re in someone’s shop, not a clean and tidy hotel. The cleaned my room but left no toilet paper. Twice! And they took so long to bring toilet paper I had to go downstairs and across the restaurant to the public toilet. They don’t refill mini bar and half the things listed are not there. Restaurant service is also pretty normal.

Hotel was nice, but booked to go to the Spa on the phone several days before arrival. Which was confirmed to me on the phone, then to arrive at the spa and be told they had no booking under our name or room number and they was full. Disappointed

Beautiful Hotel, the bed was 1 of the most comfortable beds I have ever slept in! The room was spotless, the staff wete very courteous and very helpful

Super nice staff, beautiful room, great location and great restaurant

The staff was thoughtful and friendly, efficient too.

Reception and spa very helpful and friendly . The dining area looked quite dirty. Bed was comfortable but the air con was noisy as was corn street with the local pubs having barrels collected early hours of the morning.

The location was fantastic and the hotel / room were very nice. Would stay here again!

Excellent hotel. Lovely friendly staff. Small but very nice spa. Free room upgrade which was a lovely bonus. We will definitely return

This is a fantastic place to stay, felt very premium and the room was lovely. Staff are also friendly, profesisonal and helpful. Would recommend!

Staff were excellent, room was well provisioned, restaurant food was fantastic. Location is excellent, but be aware can't drive directly to front of hotel. Noise was an issue from roadworks going on until 2 am, and other guests complained about party noise, which in fairness was something the hotel alerted people to. Room was on the cooler side, couldn't seem to warm up.

Lovely room, clean and spacious. Slight smell from drain in bathroom - expect this is a one off/room specific issue? Staff friendly. Breakfast okay - opted to upgrade to hot menu (mushrooms on toast were nice, not the most exciting options).