Especially loved the cappuccino latte machine

Breakfast very limited even for a continental offering

Check in process was easy, it was all self service and the instructions were very clear so it made this a simple process. The room was a decent size however part is the ceiling is quite low so you had to duck down when moving around. (Room 5) There was a fridge with a jug of water in and a selection of tea and coffee on the side with biscuits. I stayed for 2 nights but there was only enough coffee and biscuits for 1 night. I was disappointed regarding breakfast as free breakfast was offered as part of the booking but it wasn’t stated that it was continental only. This was only communicated the night before when receiving a message from the property, it would have been nice to have been offered a cooked breakfast as I personally don’t like continental. The location is amazing, you are only a couple of minutes walk to the harbour. There is no parking at the property however if you’re lucky like I was, you can park out the front for free. In the message from the property it did advise which car park to use which was helpful. I would stay here again based on the location.

It is in the perfect spot. It is extremely friendly and Karen is an excellent host - felt most welcome. Would certainly stay again and highly recommend a stay here Pete and Diane Steadman

Great location, staff were very friendly, breakfast was a continental. Room was lovely and big.

The room was beautiful, clean and spacious, perfect location for car parking shops and restaurants and could not have been better. Staff really friendly at breakfast which too was lovely

We were not able to check in as there was a problem with the room. We were not notified before arriving at the property, despite receiving a revised room number/check in info on the morning of our expected arrival. Communication was not great, and whilst we were provided another alternative accommodation, I have not heard back from the hotel since.

Great location. Car park close by. Paid 11 pounds for 24 hours. Self check in with key lock. Room 8 up top. view of estuary. Nice Stay. Room not immaculate as paint peeling in places and shower door in wet room seemed to not close as meant to. Breakfast was beeing cleared when we went down 30 mins before end time, but lady was lovely and put it out for us.

Room was clean and tidy. No one there when we arrived, but thats ok.

Excellent all round

Point of contact Alexandra was very helpful, room was lovely

We have stayed at the Quay many times and Alexandra always takes time to make sure everything is just right. It's always our place to stay in Wells.

Good place to stay, close to all amenities and beach.

Breakfast was cancelled at very short notice. Check in was automated due to no staff as well. Room was pleasant enough but no hand soap supplied for the wash-hand basin.

Clean room. Central to everything in town.

Great location, smart and clean. Room a bit small.

Wasnt very keen as their was no one to greet us.There was instructions on how to get in though.It stated breakfast upon booking but they wasn't able to provide breakfast when we arrived. They had the tables and crockery out and sauces though.They left us money for our breakfast which didnt seem professional. Our room was very Musty and Dry smelling which wasn't pleasant. I couldn't get the shower to work properly and it was too hot too stand underneath it so I had to exit the shower still with suds and rinse under the tap in the basin.

Excellent location right in the town centre close to the quay. Couldn’t be better. Lovely spacious room and super king size bed which was very comfortable. Very clean room, tea, coffee, biscuits available. Good modern bathroom and good shower. Self check in and check out was very efficient. Would rather have had some human contact but otherwise all excellent. 😊

Pros Bed was very comfortable. Centrally located. Cons The shower arrangement meant that the toilet area got wet, and a proper screen/door would have been beneficial. The fridge was located on top of a chest of drawers and didn't feel steady when it was open and closed. Also, the TV was situated behind it, and whilst it didn't obstruct the view, it made it clumsy and cluttered. Minimum storage as well Breakfast option cancelled 48 hours before visit. We were refunded but overall the room did not feel value for money.

Fabulous location, check in easy and bed and bedding was very comfortable.