To explain what happened was the following which the manager of the night shift was aware of was the following. We had checked in mid day to drop the bags in the hotel room to find we had not been provided toilet paper ,which was quickly solved when I spoke to the front desk , after this we went down to enjoy the wedding as normal. When we finished the night we went back to the room to find the shower not working (Temperature would not change from cold) and the room full of harvest flies and insects . This was due to the room windows all being left open , we then mentioned this to the night shift manager who moved us to room 23 to which the insect situation was exactly the same but the shower was working. As this was at 1 am in the morning and no other room was available we had no choice to accept this. We are not happy that we have paid £197.19 for a single night to barely have a good nights stay. I emailed the manager and have been ignored so this review is the next step.

Great

Its a beautiful place to stay, we were at a family wedding absolutely perfect, gardens were gorgous sun was shining... Rooms are very unique beautiful, breakfast was lovely, staff so helpful...great place to stay !!!

Great stay, thoroughly enjoyed it. Lovely property, warm welcome, charming staff, tasty food.

We visited for a wedding in the adjoining Le petite chateau and had a wonderful day. All of the staff were polite, helpful and service was excellent. The wedding food and the breakfast were both delicious. Our room was a good size with a lovely walk in rainfall shower. My only slight disappointment was that the room was very dark despite 2 windows because they both faced onto a wall. It didn’t really matter to us because we literally only slept in it but I’d be unhappy if we were staying a few nights. Definitely recommend.

It was amazing just one little blip and that was the room was too warm and not easy to open window but the room was fab!!!

We had an amazing anniversary stay at this beautiful, charming hotel. We were greeted by welcoming, friendly staff upon arrival, and check in was quick and easy. Our room was immaculate and impressively decorated. The bed was very comfortable, but the stand out feature was the tin bath - a real showstopper. I would highly recommend this hotel for a romantic night away.

Very nice place to stay but the room smells like a drain

Just spent two nights there for my son's wedding, what a fabulous chic place. All the staff we encountered were very friendly and helpful. Excellent hot food served at all meals we had including the breakfasts. Bathroom in our room (23) was unbelievably hot with a fabulous rain shower. Not cheap but worth every penny, 5*

Beautiful venue, lovely location. Great selection of drinks and food menu was good. Breakfast was very nice indeed. However, the venue had a wedding on the night of my stay and I would have appreciated a) being told this was the case and b) not being put in a room directly above the room that the party was in. Terrible nights sleep and I’m puzzled why when allocating rooms you would place people in that room.

Lovely romantic night away. Quirky little room with wooden beams and a chandelier. Lovely comfy bed and a great choice of hot drinks. Best bit was the ensuite bathroom with a large walk in shower and a roll top metal bath! Garden is lovely, restaurant is nice and staff are very professional. Recommended

We loved our stay, the room was lovely and there was nice touches such as the chocolate and nice coffee. We enjoyed our breakfast in the morning. The only down side is the evening meal and drinks are on the pricey side, £13 for a double gin and lemonade (I am aware there is not much competition in otterburn). The meal was nice though and the staff were so lovely and accomodating :).

loveed the food staff are very polite and the rooms are exquisite

Beautiful boutique hotel. Wonderful staff. Excellent restaurant.

Lovely kind friendly staff. Excellent Sunday lunch

Was just an amazing little place, so quirky. Fell in love.

Ideal if attending a wedding at the venue

Just the most Amazzzzzzzing stay. Staff were second to none. Couldn't have asked for more 11/10

A five peice wedding band played under my room until midnight. It was a tuesday evening. Not considerate to guest who arent attending an event.

Truly glorious!