Booked a premium room with mountain view for a 5 nights stay. While our room was on the mountain view side, we had a ground floor room with a view of three adjacent chalets and walkers passing our bedroom window on a wanderweg. Feel that Expedia customers receive lesser treatment than direct bookings. While the room was disappointing, the restaurant and staff were first class.

We thoroughly enjoyed all the amenities this hotel has to offer. Quiet, wonderful views, beautiful wellness oasis, excellent cuisine, bus to the concert and, above all, very dedicated and friendly staff under the careful and very personal management of the director couple. We will be back.

The staff was rude. This hotel feels more like a 2 to 2.5-star, not a 4-star. There was no tea maker or cups in the room, and when we asked for them, we were told they don’t provide those items in the rooms.

Food at Resturant was terrible! The cold soup was horrible !!

We had a fantastic time at the botel. The food was excellent, and the staff were genuinely warm and helpful. Everything ran smoothly and the atmosphere was great. The views were absolutely mind-blowing waking up to that scenery was a highlight. The only downside was the lack of air conditioning (or even fans) in the room. With how hot European summers are getting, that made the nights a bit uncomfortable. Still, we really enjoyed our stay overall.

Amazing decoration, perfect for summer or winter vacation, only 1 km far from Gstaad

Everything was fabulous!!!

Recommended. We did not had the time to use the spa/pool but we visited and it seems very nice.

Tolles Familienzimmer, sehr netter Service! Personal im Restaurant kann teilweise kein Deutsch.

Es war super

Hotel Spitzhorn is a lovely property in a very lovely area! I will certainly be returning again as son as I can.

Herrvoragendes Essen, sehr freundliches Personal, schönes, ruhiges Zimmer

Terrible bed and pillows. Two twin beds combined together, worst sleep I’ve ever had.

I had a wonderful stay here with family. Room was spacious, comfortable temperature, clean. Spa was also very well kept, pool water temp was also perfect. I must say, this hotel is NOT a 3-star hotel. It definitely feels like 4 star but the staff will make you feel so welcome and accomodate your needs so well, at times you will feel yourself at a 5 star hotel. However, one thing that stuck out is, when I asked if we could use the spa after check out and was told the hotel is fully booked and they weren't comfortable with that. In the 2 days we spent in the hotel the spa was pretty empty so this kind of left a bad taste in our mouths, especially because all the hotels, both 4 and 5 star I have stayed in have allowed guests to continue using spa facilities after checking out. Anyways, the rest of our stay was so nice, and they are probably not obligated to allow us to use the spa, so we can only show understanding here.

Tolle Lage, moderne Zimmer, seher freundliches und zuvorkommendes Personal. Ausgezeichnete Küche.

Beautiful property and views are amazing! Loved the breakfast here and the pool was very clean and nice! The only thing is that there are no air conditioners in the rooms so can be uncomfortable at night. If you keep the windows open then the bugs fly in. It would have been good to have screens on the windows. The pillows were not firm and was uncomfortable to sleep. Overall highly recommended!

Sehr schönes und heimeliges Hotel im Chaletstil, super freundliche Mitarbeiter, tolles Essen und immer gute Stimmung im ganzen Haus. Kinderfreundlich und auch hundefreundlich!

This place was amazing. Extremely clean, comfortable, and with amazing views. Also the cleanest pool and nicest spa we have ever seen. However, what really made this spectacular was the service. From the front desk staff, to the restaurant staff, and eapecially the owner were all spectacular, and made us and our children feel welcome throughour our stay. If we ever go back to Saanen there is absolutely no way we would stay anywhere else. Thank you all so much!!

Amazing hospitality all the way! Friendly and welcoming service. The restaurant was excellent as well

Our stay at the hotel was a mixed experience. On the positive side, the room was nice and well-maintained. The staff were generally friendly and helpful, with a special mention to Natalie at reception, who was exceptionally welcoming and efficient. The hotel's location is perfect, making it easy to access key attractions and amenities in the area. However, there were a couple of issues that detracted from our stay. We found an insect in the room, which was quite off-putting. Additionally, the room felt a bit tight, lacking the space we were expecting. Also, one staff member at breakfast was less accommodating. Overall, while there were some highlights, there are areas that need improvement.