I really like this property. I've stayed here many times. I was very disappointed the last stay. My flight was cancelled and I was going to be a day late for my reservation, so I immediately called to cancel. Expedia tried to get me a refund, but the manager wouldn't allow it, so I was out $260. When I was on the property, the manager told me I was refunded for that night and Expedia was passing the buck. I asked for a print out of the refund, but he said he couldn't do it. They never refunded me. I'm in Redmond frequently and almost always use this hotel. I was disappointed that they couldn't refund me for a lost night that was lost beyond my control. Nice place though.