Dear Public Hotel Team,
I am writing to express my concern regarding the “All Access Fee” that was added to my recent stay at your hotel. I stayed in room 1503 from Monday, September 1st to Friday, September 5th.
We were charged nearly $50 per night for this fee, which came as a surprise since it was not clearly presented as part of the nightly rate. During our stay, we did not use the gym or any other additional amenities included in this charge, as we already hold Equinox memberships that provide us with global access to fitness facilities and classes.
Had we been aware of this additional fee beforehand, we would have likely considered a different hotel. This lack of transparency feels misleading and does not reflect the level of hospitality we expected.
I kindly request that you review these charges. At a minimum, I suggest incorporating such fees into the published nightly rate so that future guests are fully informed. In our case, I ask that you please consider reimbursing us for this charge or adjusting the final bill accordingly.
Thank you for taking the time to review my concern. I look forward to your response.