We were welcomed at the front door of the Grand Prince and transferred into Hana0

A perfect hotel for a Ryokan experience with incredible staff.

The staff was amazing. They went over and beyond to help make our stay enjoyable. The room was great and spacious. Excellent property! Walking distance from the trían station. I highly recommend.

What a beautiful and spacious property, with Japanese garden, a few buildings, multiple restaurants, great buffet breakfast, lovely lounges. The staff were friendly and so helpful. Our concierge was just outside our room, so she sweetly helped us with our questions. The room was outstanding— spacious, comfortable. We had everything we needed. A short walk to the subway and trains. A perfect hotel for us.

This hotel was beautiful was totally overrated. The breakfast was not good. Bread was old and there was no cheese. I spent about $1250 for a night and was expected a fresh breakfast at least. The traditional rooms were nice but not smelling fresh. I would have paid 400$ for such room and service. The Japanese garden was beautiful but you can get access to it for free anyway. Also the location was kind of far from major places. Overall good not exceptional

Perfection

This was absolutely perfect for our last night in Japan. Hospitality was above and beyond. Beautiful gardens and grounds and can use the amenities of the hotel. Highly recommend!

The staff was outstanding.

Comfy, very welcoming. Felt very spoilt.

Beautiful suite and amazing service

Excelente servicio el lugar hermoso la atención en las suites japonesas excelente

Amazing service.

The best hotel in Tokyo ever.

perfect place.metro very close. Garden which waits after a whole day. A personael who cares for you more than you do. The place you want to come back to . P.S Cranes came from you and stand in a special place .

お部屋にも、朝食にも全て満足しました。 清潔な環境、素敵な雰囲気。 スタッフの方々が丁寧な説明やご対応はとても分かりやすくて、よかったです。