Clean and very comfortable with excellent air con,which was appreciated as temp outside was33c Everything you need and efficient shower

Very nice hotel. Great stay.

The property was well equipped and is very central to walk to shops, bars and restaurants. Convenient paid car parking also close by. Although not manned 24 hour we did also meet with the friendly and helpful staff who also managed the other property at The Crescent

Good value in comparison to the hotel we usually stay in in Cheltenham. Good sized rooms and excellent facilities. Only draw back is a lot of communication is via a central call centre rather than a reception.

Only stayed 1 night. Very straightforward process to access the “room”. Loved the seating area - much better than a hotel room. Will stay again

In our 3 week trip through England, this was the best place we stayed ( room wise). Big well appointed,quiet and comfortable. Walking distance to all conveniences.

So good

Superb Comms from the guy on the phone and email Very very good place and amazing value

Great property, superb location, lovely rooms with really easy check in. The only niggle was the listing on expedia stated there was parking, but this was payable and off site and therefore added £45 to the cost of our stay.

Great location and really lovely room. Had an issue with the shower which was incredibly loud but the building management were aware and had someone coming to deal with it. Very friendly staff and all in all a wonderful stay

Great location and value for money, would definitely stay here again

Check in procedure was a bit unusual for me, if I’m honest. It took a couple of phone calls, emails and having to download their app. That said straightforward once you understood it. Paid offsite parking is a block away. Wouldn’t have been ideal if I’d had a suitcase to lug around. Parking and accommodation on separate invoices. I had clocked it not a hotel, but serviced boutique apartments. Location is great. Good choice of eateries close by. All said, now that I know what to expect I’d probably use again for a short visit.

Excellent stay

Blah, Blah, Blah, Blah.

Location is perfect, merely a 5 minute walk and you are in Cheltenham centre right by the brewery quarter, plenty of choice for food all within minutes of the apartment. The gentleman that checked us in on reception was so friendly and informative. The suite was the Milano, it was spacious and clean but the only complaint was it could do with a little maintenance. Handles missing off the drawers in the bedroom, towel pegs hanging out of the doors, no remote for the TV in the bedroom, main TV Arial held in with cellotape so kept falling out. The bathroom was clean and roomy but just needs a little attention, can flood if not careful with the shower as states designed as a wet room. The walls and ceilings are paper thin and the apartment adjacents door was constantly opening and shutting with a long squeaky bang, right the other side of the bedroom wall, our upstairs neighbour seemed like they kept a baby elephant up there and the pipes from upstairs run down the side of the bedroom wall right by your head. The Milano suite is on the front of the building so you hear alot of road noise and passers-by all hours. They were small things but attended too would make it more of a luxury stay as billed. We did love it and would stop again for location but maintenance is needed to keep the tired fixtures and fittings in working, presentable order is the key.

The apartment was very clean with everything needed for an amazing stay, location was amazing. Bed very comfortable andwas a lovely surprise to get milk, coffee, cereals on arrival. Easy checkin process and communication with hosts

Room was clean and thebstaff were responsive and polite

The entry system and coms were really clear and efficient. The rooms are very stylish and comfortable. Great bed. Quite and secure it’s feels very upmarket.

Room was fantastic as was advice from staff

Stayed in the Palermo suite and it has a very musty smell, not very pleasant