糟糕透頂 不懂為什麼還沒到時間就被強行換到其他地方 遠了很多 而且房內還有蟑螂 真的很搞不懂到底是什麼情況

Worst. Not worth a penny. Very unprofessional, Orbitz/Expedia please verify hotels you add on your website/s.

到着早々…予約は無い金払えですったもんだ…サポートに連絡したがまたすったもんだで部屋に入れたのは1時間半以上経ってから。部屋は虫がいて、エアコンからは水がたれ、カバー類は柄が派手でしたが、長年の汚れが染み付いていました。トイレも汚れた水がたまっていて掃除はしていないです。しかも謝る様子も無いので、子供が泣いたんだぞーって怒ったら初めて謝る始末です。後日も泊まる予定でしたが速攻キャンセルしました、唯一良い点はコンビニがすぐなだけです。宿泊代と国際電話代を返してくれ！

wir sollten auf dem boden im hotel eingang schlafen weil das hotel nichts mit privaten arpartments zu tun hat, gab kein ansprechpartner und keine tel nr

The location is great. The personnel at Sea Residences lobby was very helpful and courteous. The rooms are comfortable. The downside is double payment due lack of coordination between Hotel.com and the agency handling at Sea Residences. I gave the payment to an agent who showed me the room after she checked to her office that no payment was made thru my ATM account. She also promised me that the amount will be returned if the payment is done thru the ATM. Upon checking thru my recently activated online banking, it showed that Hotel.com has indeed got the amount already from my ATM account. No response has been made upon the return of the doubled payment. In addition, due to the lack of coordination, The agency at Sea Residences was not aware of my booking. It took them more than an hour to solve the problem after the email of my stay was proof. Please improve your coordination. I now have exceeded my budget in the trip with no hope of having it returned. FYI, the agent has no reply on my query on the cp # she gave and no receipt was given since they were not prepared for my stay. Thank you