Great service and massage in the spa, her name was Zainab

バクー旧市街にあるきれいなホテル。ニザミ通りにも歩いて数分でとても便利。部屋もクラシックな感じで改装されていてとてもきれい。スタッフも親切でとてもお勧めです。

Awesome Hotel

Müze otel olmasi harika bir duyguydu. Herkes cok yardimci ve guler yüzlüydü.

Excellent staff ,parveen was really good in supprt

Gran y hermoso hotel. Me impactó. Súper bien ubicado

The hotel is in a great location, in the Old City of Baku. It is close to everything. I walked everywhere. It is a beautiful property, nicely decorated and well preserved. Breakfast is in a restaurant on the 4th floor of the same building. It had many options for both vegetarians and not. The management needs to improve: usually I would observe a line waiting at the front desk and three or more employees taking care of just one visitor. Several people complained of a very strong chemical smell on the 1st and 2nd floors. I smelled it in the atrium but not in my room which was on floor 5. I had a very bad experience checking in. The time to check-in is 3pm. When I approached the front desk at 3pm, I was told the room wasn't ready. "We only need 5-10 minutes", I was told. I came back at 3:30, the room wasn't ready. I was really upset: after a 14 hour flight I was ready for a shower and wanted to rest. I got the key at 3:45 but when I went upstairs, the maid was still cleaning the room. She finally finished after 4PM. This is unacceptable. I would like to go back to Baku, but I am not sure I want to stay in that hotel again.

Een mooi en sfeervol hotel. Fantastische locatie in de oude stad, vlak bij de poort naar de nieuwe stad.

Inside Old City so good. But cars cant come inside old city

The hotel's location is excellent, in the center of the old city, full of attractions around, places to eat. The hotel itself is stylish, made in the style of a palace. Turkish bath is not worth much in terms of facilities, and spa services are not particularly attractive.

I never like giving unfavourable reviews, especially for non-chain hotels, but unfortunately Shah Palace is the exception--mostly because it pretends to be something it is not. It is definitely not 4-star service to have a bathroom/shower that is impossible to get working, often doesn't provide hot water, and when it does provide it floods the entire bathroom floor. The place needs some serious maintenance--the handle of the wardrobe falls off when you try to open it, the towel rack comes apart when trying to hang a towel. The breakfast, while providing multiple options, is on the whole of poor quality--tired vegetables, inedible eggs, boiled coffee. The main positive is the staff who are clearly aware of the problems but unable to do anything about them.

Beautiful hotel. Great location good breakfast, spacious rooms and bathroom and the staff was amazing. Specially young man with glasses who worked day shiff

Hotelin konumu çok iyi yürüyerek bi çok noktasını gezebiliyosunuz bakünün kahvaltısı çok güzel ve yeterliydi personel ilgili ve güler yüzlü daha ne olsun

Great location. Very comfortable hotel with good facilities and very friendly staff.

The shower needs to be redone! Water runs out of the shower, making the floor very slippery. Rooms with bathtubs need handles installed to make it easier and safer for older guests to get out. Using the shower or bathtub is currently very difficult and dangerous for them. Additionally, the room temperature was extremely hot and needs better control. Otherwise, it’s a great hotel with excellent staff, a fantastic location, and a wonderful overall experience. Thank you!

Historic rooms and public areas. Great breakfast.

The staff were very helpful and courteous. Thoroughly recommend this hotel due to comfort, staff, food, location, cleanliness and amenities

Great location in old city, beautiful traditional design. The manager is really helpful with my friend's meeting request and arrange suites for a two-hour interview in the morning. Much appreciated! Breakfast at rooftop with awesome view!

Very friendly and helpful staff. Comfortable with good breakfast. Well situated in the Old Town with loads of good local restaurants and bar. Excellent stay for F1 fans.

Good