有不同的员工，第一天的员工非常友善，帮我们规划旅行线路，并答应帮我们寄存行李。第二天的员工冷冰冰地拒绝了我们，让我们很不开心

A good base for our short stay in Betsw y coed. Staff were friendly and we had everything we needed

Very tired and outdated hotel with the absolute minimum comfort.

Hotel staff were excellent, nice breakfast but hotel rooms are a bit run down and dated.

Room was fantastic. The hotel was in need of a tidy up. Reception is a mess, staff disheveled, driveway and parking were great, but you’ll run into workers in uniform and aprons smoking out the back door of the kitchen. Location was fantastic and walkable to the towns other hotels, pubs and shops. Skip the breakfast, even if included. Still a good stay.

Good value for money. Comfy bed and good breakfast

Great little hotel in a good location with all necessary amenities.

Nice and easy to get to and have used you before and will in the future.

Nothing not to like , it was so cosy, staff are friendly and helpful, always greeted with smile

Great stay

Very welcoming staff, hotel is very clean and pleasant. Rooms were clean and a good size. Spa was lovely touch. Breakfast is amazing and the restaurant was very good and reasonably priced. A brilliant stay

Centrally located, very close to the train station. Nice staff and service. Good breakfast.

Lovely staff

Great location, good breakfast and lively bar

Great location, nice breakfast, nice bar, free parking and good free WiFi...just a bit outdated, especially in the rooms.

I foubd an anti-depressant tablet by the side of of bed , there is still rubbish under it. The room clearly had not been cleaned prior to my arrival. Nor did anyone bother to clean it after i reported finding the tabket, a chikd or oet ciukd have easily found and eaten it.The bathroom was full of black mould, the ceiling, the tiles and the shower cubicle need to be bleached and cleaned correctly, I have asthma and my travelling companion has COPD. We not expecting to find mould. I fell in reception , tripped over some door stops, I reported to reception, was not asked how I was but offered some ice, no mention of an accident book to record the incident in. the door stops were still in same position the following day. Tge mattresses were extremely uncomfortable, offering no support, sheets loosely on ved, not fitted, so moved about wgen slept in.A very disappointing and uncomfortable stay

Homely hotel with great breakfast.

Did the job, price was good, included breakfast was a nice touch.

My room was clean and cosy , it was good for single stay . Overall hotel is nice , friendly staff , good breakfast and fantastic dinner .

The hotel was very clean. The staff were lovely. The rooms could do with updating but for the price this hotel is amazing. The breakfast was really good.