The room—especially the bathroom—was absolutely filthy. There was visible mold, mildew, and other grime on the floor. When we reported this to the front desk, an employee named Oscar dismissively asked, “Well, why didn’t you tell us earlier?” That response was shocking and unprofessional. We eventually spoke with the manager, who was attentive and considerate, but cleanliness and basic courtesy should be standard, not something you only receive after lodging a complaint.

Vale o custo beneficio, boas camas e chuveiro

Mi estadía en el Hyatt fue absolutamente placentera. El hotel cumplió y superó todas mis expectativas, dejándome completamente satisfecho con cada aspecto de mi visita.

Excelente limpieza, excelente atención en front desk todo el personal muy amable el señor de la puerta atento en todo momento, mi familia y yo quedamos encantados con todo , el día que regresemos a Santiago sin dudas volveremos aquí, las personas que me asistieron con la entrega de café y toallas a la habitación también fueron muy agradables y lo mejor de todo la señora de la limpieza que cada vez que regresaba en la noche tenía mi habitación limpia en general todo estuvo 10/10 Gracias

Very helpful staff very clean the location is very safe.

razoavel

Otimo custo-benefício. Localização excelente

Ótimo Hotel, funcionários muito educados e ótima comida e bebida.

Sin duda, volveré

Perfeito. Atendimento e serviços maravilhosos.

Excellent option, highly recommended!

A highly recommended hotel! The breakfast is also very good, as well as the location!

Nice location, great service

Booked last minute as we didn’t like our initial hotel. Hyatt was absolutely amazing. Forgot the male staff member’s name at check in but we asked for an upgrade to a nice view room and this was granted plus welcome drinks on the house. Rooms are a good size, hotel is in top notch condition and very clean. Breakfast was good quality and fresh daily. Will stay again when visiting Santiago in the future. Staff was professional and friendly throughout our stay.

Thé staff were very helpful and assisted us in arranging transportation and tours. Breakfast was varied and plentiful

Great location! Everything went great. The staff very friendly and helpful.

Great modern style property, very well located in Las Condes. Walking distance to Costanera mall, bars and restaurants. Nice, comfortable rooms. The rooftop pool was a bonus. Very nice restaurant for dinner onsite. Highly recommended!

Excellent breakfast

Located in the east part of the city with tree lined streets and restaurants near by.

Walkable, convenient, and close to many restaurants.