Great place to stay. Very safe, great neighborhood, lovely breakfast buffet by the pool. They met us where the taxi dropped us off to facilitate our arrival and then we figured it out. This is one of at least a suite of three riads run under one business with Riad Kamala being the primary,

Att vi valde Riad Zineb/Karmela var det bästa vi kunde gjort. Genomgående vänlig och mycket serviceminded personal. Otroligt hjälpsamma. Ett extra tack vi vill ge till Amine och hans kollegor. Han är ett föredöme! Vårt rum låg på Zineb där vi också serverades frukost. Reception, restaurang (mycket bra) och hamman/spa fanns på Karmela, 100 meter från Zineb. Bredvid Karmela ligger Karmela Prinsess och alla faciliteter på dessa tre kan användas av alla gäster, oavsett vilken del man bor på. Super! Tack för en oförglömlig vistelse från 4 ladies.

We actually ended up staying at Riad Karmela, a sister hotel next door. The family room was spacious for 4, with 3 beds. Staff couldn’t do enough to help us, the common areas were beautiful and the whole place was a real retreat after the hustle and bustle of the medina just outside. Easily walkable to everything and good value for money. Highly recommend.

Very helpful and hospitable staff. Brilliantly placed for the souks. Once inside the property, a quiet and calm atmosphere in complete contrast to the hustle and bustle of the area.

A lovely hotel in the middle of the Medina madness. Staff were very friendly and attentive. Nothing too much trouble. Their driver picked us up from the airport and walked us to the Riad. No way we would have found it otherwise!! The rooms were traditional, which meant quite dark, but I was able to sit outside to do make up. The beds are extremely hard, but they found be an extra duvet to lie on, which was better. The pool is amazing. Small but wonderful to cool off in.

A great sanctuary from the heat and medina madness.

Riad très beau, personnel charmant, très propre, bon petit déjeuner, on peut faire tout à pied. Le seul bémol est, qu'en cette période hivernale, il fait un peu froid la nuit dans notre chambre sans fenêtre.

Pretty quiet when we stayed so we had to have breakfast at the sister riad (riad kermela). The breakfast was very good with great choice and made to order eggs. Was a bit confusing on arrival to find the riad and we weren’t told to check in at kermela. That would have been helpful. Otherwise the room was great and staff friendly.

Our family of 4 had the most amazing time at Riad Zineb. This riad felt like our own oasis and as though we were coming home. The friendly staff go above and beyond to look after you. There are only 8 rooms at this riad and it felt like we had the place to ourselves. Rooms are adequately sized and large bottled water is refilled daily. Breakfast is held on the rooftop and choices include pastries, eggs, cereal, some meats and juices, although a little limited, was sufficient for our family. Mint tea is delicious here. It is a bit of a maze to get to the riad however once you have your bearings, (we used the local mosque as our reference point) it is easy enough to find after walking around the medina. We arranged for airport transfers and i would recommend this as you will find it very difficult to locate the riad on your own. Taxi can only take you to to the local square which is still a walk away from riad. We also booked a hammam service which is reasonably priced. Overall a very memorable stay in Marrakech.

Greta location, excellent property , amazing stuff!

Amazing staff, beautiful riad.

Riad en la Medina, te encuentras como un marroquí desde que le levantas hasta que te acuestas, a pesar del aspecto de las callesitas es muy seguro. El personal es excelente y las habitaciones espectaculares.

Muy bonito el hotel sobre todo muy limpio me volveré a quedar en mis próximas vacaciones

Rooms quite traditional in style and large. Clean but not sparkly clean

I asked the Riad for a lift from the airport and this was well organized and a must as Riad is in the Médina and one gets easily lost the first time and it saves you endless bargains with taxi at airport. The Riad is really very nice, sparkling clean and the staff makes you feel at home the minute you enter. It is located in a charming traditional and safe area of the Médina, close to many interesting places. The continental breakfast was nice too. Any time I had a question and needed some infirmation, I got the answer at once. I hesitated booking the place and definitely have no regret and will go back. Great place to stay, good value for money. The owner, a French guy is also keeping an eye on guests to make sure they have all they need and I could even visit his other places. I such I had more time.

Firdt of all, this Riad is extremely isolated and situated in a terrible area of Al Medina where it is impossible even to walk. The owner is French and he was very rude to me. The Riad was dirty. The seating area, the linen, the carpets full of stains. The morrocan staff is very nice and scared of the owner. Two of them agreed with me about the state of the Riad. I spoke to them in Arabic and the apologiesed yo le several time lis while the arrogant and incompetent French owner remained in his office. It was a terrible experience. I had to find a place where to stay with my mother who is 80 and my sister. I went to the police of tourism who is very very efficient and I told them my experience and they are taking this matter seriously. This Riad will i hope close and the owner will no longer be able to lie about facilities which don’t exist on his property. Further more, Expedia should not recommend it travellers. Everything which was said about it was false and inaccurate and not cheap. The police of tourism is keeping lecousted about what is happening and I will do all my best to close that awfull Riad.

Lovely, accommodating Riad. Well located for the chaos of the medina, providing a peaceful retreat. Lovely, comfortable room and good breakfast. Efficient arranging collection and transfer. Friendly staff. Plumbing slightly Marrakech style, but all worked and hot water. Good for families wanting to be central. Would definitely return.

One of the best riads in the medina! They have a number of riads so they know what they're doing! Amazing service!

Gorgeous riad, helpful staff, lovely room, delightful pool, my children and I loved every second of our stay.

Arrivant tard de l'aéroport, nous avons eu la mauvaise surprise de tomber sur une porte close. Le gardien était endormi et il a fallu 45 minutes pour parvenir à le tirer de son lit...pour se rendre compte qu'il avait donné notre chambre à quelqu'un d'autre. Heureusement nous avons pu être recasés dans un autre hotel du même propriétaire, tout proche de l'autre.