Rooms are clean. Breakfast was great

La habitación estaba sucia tenía una galleta, tenía una galleta y qué más y restos de comida, migajas y diamantina. Las sábanas no son de algodón egipcio. Llamé ala recepción más de5 veces para pedir que me cambiaran de habitación o la limpiaran y nunca contestaron bajamos a la recepción, el personal no estaba en la parte de frente . Decidimos mejor irnos a cenar y limpiarlo nosotros .

Everything..great buffet and a reasonable price

Amazing place to stay near Ensenada, wish shower pressure was slightly higher but overall great stay

The staff is amazingly helpful and polite.

Nice place to spend the weekend.

I like the stay, because clean room, good stuff y very comfortable the beds

Todo muy bonito y limpia

la habitacon no estaba muy limpia, y cuando llegamos la alberca no servia

Well, it was disappointing. The pool was not clean & the jacuzzi was warm like bath water & also murky. My husband and I didn’t feel comfortable getting into either. Then, there was no hotel access to the waterfront walkway, so we had to go through a sketchy parking lot and weird gate. Our shower didn’t drain properly. There were no hand towels at all. The staff said they were totally out of hand towels and wash cloths. Then, a kind bell hop brought me 3 wash cloths at least. But I dried my hands on a bath towel the entire time. We had dinner at the restaurant & were sold on the lava cake. Then, after almost 20 minutes, we were told that they were sold out of lava cake. So we ordered some stale cream puffs and ice cream. The ice cream had icicles and freezer burn. The hotel is stunning & the buffet was incredible. The chef was amazing and made me the BEST pancakes with bananas! Wow! Unfortunately, the details matter. I cannot in good conscience recommend this hotel after my experience. The pool and the jacuzzi alone were a shock. Then to be out of wash cloths and hand towels? You are even given that basic at a Motel 6. This was a regrettable stay because you can see the potential. The pianist was a lovely touch, but hard to appreciate when your shower doesn’t drain, you don’t have the right towels and you’re hiking through a random dirt parking lot to access the waterfront. This hotel and its guests deserve better.

Good

I was beyond impressed when I arrived. The bellman

Great option in Ensenada, great staff and amenities!!!

Not very helpful at front desk.

Better food on room service

I liked everything.

Muy limpio brunch dominical 10 de 10 la aalfombra del lugar está algo vieja y la plancha no servía la cambiaron x otra igual

La vista al mar es increíble, la recepción es muy bonita y agradable. El mantenimiento a las habitaciones y la calidad con la que se resuelve, evidencia que hay un mal manejo en el mantenimiento de ese hotel. El agua caliente es bajo pedido, cuando te metes a bañar verás que solamente hay tibia y fría, si la necesitas caliente; debes hablar a recepción para que manden a poner leña al boiler, es un caos la operación del hotel y me queda claro que tampoco hay un gerente que lo note. También se acostumbra a que te despierten a las 8:00 una celadora azotando la puerta y gritando “ limpieza”. Odio ese detallazo del hotel, lo odie más que los demás.

Excelente hotel , definitivamente regresaría

The restaurant food was cold and the wait to receive our food was horrible, some persons in our group received their food before others . (Meaning they finished while others were still waiting)And there was no one in the restaurant when we arrived. The pool we didn’t get a chance to enjoy, the water was dirty with algae. I was disappointed what we experienced, since our family came down for vacation and we have stayed in Tijuana and Mexicali Lucerna Hotel and the stayed was great.