It's like a resort, with big rooms, plenty of parking spaces, and close to the sights. However, the waitress' attitude was a bit impatient to answer questions.

古典的外觀，還有雪景很美很美 早餐很有心思，安排不同時間享用不會感擠迫 充滿優質服務。 房間空間很足夠，浴缸也特別大熱水很充足 也配備浸浴鹽包及面部護膚品，很贊 但花晒很弱，力度不足還有床褥清潔不足，發現4条短型毛 令感受不良。大堂有免費自助咖啡機及茶包，隨時可以飲用到熱水 也很貼心 啲微波爐打開後有點震驚，像長時間沒有清潔，不像我平時看到的日本文化

Appreciate if they could provide assistance at the door way in helping the luggage, that would be much better

歐陸式酒店，環境寬敞，但職員英文水平差。

如果冇揸車住呢間酒店的確唔方便,最近嘅超級市場行過去,都需要20分鐘,除咗酒店餐廳內用餐,基本上週邊都冇嘢食,環境房間整潔度一流,唯一缺點唔方便,出入基本上都要call的士,如果冇車的話

所有野都好好cp值好高 除左房內WiFi 完全連唔到之外

酒店有点旧了，租住两个房间，同一个价钱，但一个房内有桑拿，一个没有，也不知道原因，房间陈设简陋，CP偏低

Hotel is great overall. Give you a nice European feel. I love the small shop and the reception a lot. Room is a little small but you have all you need. The restaurant and bar were great. Breakfast was awesome! The only thing was the dinner arrangement (I booked half board). It worked like a cash coupon but no one could explain to us clearly. Could have translated it into proper English instead of explaining it verbally. Our overall experience were just great. Services were excellent too.

超級好的體驗！整個旅程最喜歡這間酒店！性價比非常高！ 一定要選包早餐+晚餐的方案！餐廳食品非常好！我會因為餐廳的食物想再次回來輕井澤，想再入住這間酒店！

Everything is fantastic except they charged us $7000 extra for meal charge of my 2 year old kid which he did not order any food in dinner and breakfast

很好的住宿體驗 由JR站乘的士到酒店很近也方便 知道路程方向後即使走路也可行到Outlet 沿途沿途也有不同店舖可以走走 買買 吃吃 很好的地方 酒店可預約私人風呂 這天睡覺落雪 一個地方 兩個景色 很好的體驗

晚上燈飾特別美麗動人

酒店整體質素好，環境優美！但餐廳食物質素一般，性價比不高

沒有景，房間不便宜算貴借騎腳踏車還要錢。

環境美麗，客房寬敞舒適，員工友善，酒店有單車出租，雖然比較貴，但是很方便。

酒店清潔舒服,早餐豐富,可訂私人沈浴房間,非常好

无论外观还是酒店内部都很漂亮复古，温泉全都是私汤这点很赞，早餐很好吃，早餐的地方非常漂亮。房间宽敞舒适，床很大。

This hotel is amazing and probably my best experience during traveling. 1. Easy to reach by car and easy parking. 2. Outstanding hotel design 3. Free coffee, tea 4. Free private bathroom for family 5. Nice service 6. Breakfast is 5 stars hotel’s level but not expensive at all if you book with room. Everything is perfect!!

服務人員態度極佳，房間空間很大，浴室也不小。 餐廳蔬食新鮮好吃。有幫忙叫計程車的服務。

Very beautiful hotel especially at night. Location is good that Very convenient to all places. Room is big and clean. Price is reasonable!