From the initial homely welcome upon arrival to our leaving everything was truly 5 star in the very relaxed, informal but professional service we received. Brilliant! it takes a lot of care and attention to the way informality is served but this hotel has got it just right. A perfect break, Sunday dinner is spectacular, peaceful nights sleep in our four poster and a luxury shower exceeded our expectations and 'we'll be back' best wishes to all and thank you for a very relaxing stay.

The owners were amazing; very attentive. Harley the dog is gorgeous. The evening meal was excellent quality and very good value considering the amount of food. Our room (Copeland) was massive and a good price. The jacuzzi bath was great, the bed was huge and comfortable. Could have benefited from a tiny bit of TLC, e.g. bathroom door wouldn't stay fully closed and the tops of the tall windows needed a slight clean. Overall it was still 5 stars and we would stay there again.

Returning to this historic hotel for a third visit was just as enjoyable as ever. Although my room was smaller this time, it was still beautifully maintained and very comfortable. I was especially grateful to be allowed an early check-in at no extra cost, which made my trip even more relaxing. The food remains outstanding, and the staff continue to provide a genuinely warm, friendly, and helpful service throughout. I was in Whitehaven for an event over the early May bank holiday weekend, but truthfully, the chance to stay here again was a big part of the reason for my visit. A consistently excellent experience - I wouldn’t hesitate to return again.

Staff were friendly and very attentive - our room was clean, spacious and comfortable. Food was excellent, I’d thoroughly recommend this stay. Excellent

This is a wonderful hotel, we felt really welcome and value for the money nothing was too much trouble for us and the dog. The room we had was very large with a huge bed. Will love to go back sometime.

Huge old beautiful room. Staff were really helpful and friendly

Stephanie and the staff did a great job. From the person who did genealogical research while there.

All staff members were brilliant! Room was amazing! Did have an issue with heating and they addressed this issue the best they could. It’s a beautiful place and will return.

Great attentive staff and a wonderful hotel. The breakfast and dinner were excellent and the bar had a wide choice including local beers.

Wonderful atmosphere

The hotel has so much history and the church across the road is beautiful. The rooms were warm, immaculate and the medieval stairs are a must. Food was all homemade and the breakfast was plentyful. Will definitely stay there again when I'm in the area.

Very friendly staff, nothing was too much for them.

Delightful

Great hotel

Staff were superb, warm welcome, excellent evening meal and breakfast. Room was perfect for us, thanks

Room was spotless very impressed had extras we did not expect. Staff extremely helpful. Had a slight hiccup with a family festival meal order but that was sorted out with efficiency and speed. Would definitely come back for our next trip to family

Great stay

All staff well mannered and polite happy with food and service all in all very good and enjoyable

Clean room and really friendly, hospitable staff

Building has lots of character and well maintained rooms.