Took nearly 40 minutes to get into the hotel, despite online and confirmation confirming that check in was open until 8pm (I arrived at 6pm) In the end the manager got a resident to let me in and pass me my key. Extremely poor Then hurried out of my room just after 10:30am despite check out not being until 11am! Little things, however they add up

Clean and comfortable room, walking distance from the train station and High Street. It was only a one night stay and it fulfilled its purpose easily. The bathroom had a very good shower and basin. Suitable parking and wifi. The only negative was that there was only towels for one person and two of us were staying the night.

It was a most enjoyable stay. There was a problem I reported it, it was sorted straight away, an apologise was given to me, what else can I ask for.

The Beds were really comfortable the room was lovely

Disappointed with room which had a musty smell and had not been cleaned properly. ( very dusty ) Also loose tap fitting. Basically the room I stayed in was tired and needed refurbishing.

No one around to check in. Wet towels left on the bed. Only 1 towel left for a double room. Wouldn't recommend the service. All in all poor

Good location for Wimbledon. Good for a couple of nights stay. Very little interaction with staff, although it was not needed. Room was spacious.

Nice hotel, good location. Very helpful staff. 10 mins to town, 30 to Wimbledon tennis.

We could park all day to attend the Wimbledon championships no problems at all. Room clean but could do with refurbishing. Would call it a guesthouse not a hotel but very good all the same

The location was good and a short stroll to shops, bars etc. The area feels safe and is residential. No parking space in car park when we arrived. Rang the bell several times and then had to phone a number to be remotely let in . The room was very dated and in need of some TLC. We slept ok and the bed was comfy enough. The shower trickled and was cold even after letting it run for a good few minutes. It was more like a 1970s bed and breakfast than the elegant boutique hotel it was described as. We had expected it to be better than it was.

Terrible uncomfortable bed, broken toilet seat and a noisy dripping shower all night. Not recommended at all.

Nobody on reception at check in, had to wait until the cleaner heard the front door to get in, No staff there at all Breakfast advertised but nobody there to cook it Broken toilet seat, shower held together with duct tape Nobody there at check out Not an executive room, a very old very small wooden table and chair, pillows that hard could hardly sleep.

Nothing

It is too noisy because the property is located on a bus running road.Or in the other way you may say it is convienence to access.

Shower had no pressure, towels are cheap quality. No reception and the only way to communicate with anyone who worked there was to call their phone.

No one on reception when I arrived. Hotel was definitely not boutique. Everything was just ok.

Was a very convenient location with parking which was a bonus. Room was clean and adequate.

I booked this hotel for two nights and only stayed one. It was not clean or comfortable. Very noisy staff at 7am, no blackout curtains and my mum got a rash. We are not sure what caused it. Just a disappointing horrible experience.

convenient for bus and rail. not convenient reception service i limited

Good place to stay and clean. The staff was very responsive and helpful for our late checking in. We only got 2 towels, but there was 3 of us, so one of us used the hand towel since no one there at the front desk to ask.