My stay was disappointing due to the service at the front desk. I did not feel welcomed, as the receptionist seemed stressed and preoccupied. It was an exceptionally hot day, yet no refreshments were offered upon arrival. While waiting for my sister’s reservation to be processed, I casually mentioned wanting some wine; the receptionist asked a colleague to pour some, but the service felt indifferent and lacked any hospitality. Furthermore, we were disappointed to find that there was no decaf coffee, herbal tea, or any caffeine-free beverage options available for guests. The next morning there was no coffee in capsules to make, instead there was a pot of coffee and it was cold and there were no options of cream. I'm lactose intolerant. The sofa bed was not put together when we requested it before we went out for the day. It's an expense hotel and need to put more attention to details. Latitude 32 service was super slow and had cold coffee. Room service at the pool it took 1hr for nachos. there were only two parties at the pool.

La mejor estancia en el Valle Servicio espectacular al igual que las instalaciones

El personal muy amable , profesional Alexandra nos dio una excelente bienvenida . Las instalaciones hermosas.

Staff was amazing and very helpful. If you don’t speak Spanish, most if not all the staff speak English or has a person available to answer all your questions. The property is a vineyard so it provide a beautiful view and landscape to wake up too. Also, the restaurant is delicious and the drinks are great, which a driver will come to pick up and drop off, room to table, per request. A beautiful experience!!!

“It was a really nice stay. Everyone was welcoming and friendly, and the room was very clean. I would definitely stay here again!” ⭐️

Peaceful

Las instalaciones

Great stay. Big rooms . Good restaurants and very helpful staff

Wonderful resort to relax. The rooms between the vineyards are nice. The wines are good and food is excellent. Nice staff. Cons- No resort intro or mapamenities- the pool is almost non usable it’s in between two villas, not sure if there is a gym.

El cielo literal su nombre, una maravilla de hotel y viñedos

Beautiful property, great location, wonderful staff.

Excelente lugar y muy agradables todas las experiencias. El lugar está para quedarse y disfrutarlo... dos o tres dias más que suficientes

You can't go wrong staying at this place.

Great hotel. Beautiful scenery. Pool area and rooms were well maintained. Secure and safe area.

Amazing resort, great staff and delicious food.

Durante nuestra Estancia todo fue perfecto, la privacidad y exclusividad que requiere aunque sea entrar al complejo lo hacen una opción muy cómoda para vacacionar en el valle. La amabilidad de todo el personal de la recepción, restaurantes y house keeping es extraordinaria. Definitivamente volveremos más adelante!

Es un lugar muy lindo, relajante, reconfortante, tranquilo, el personal es mi amable

Hospedarse en em Cielo es hospedarse en un complejo incrustado en el Viñedo de la misma vinícola en el Valle se Guadalupe. Las instalaciones son amplias y lujosas, el Servicio extraordinario. El paseo de “El Cielo de Noche” imperdible por la conexión entre sus vinos y los cuerpos celestes. La cocina de fusión yucateca-baja norte es en verdad muy buena. El costo es alto pero vale la pena el gasto, si te hospedas con ellos entenderás perfectamente esto. Gracias!

I love everything was like a dream for me beautiful

el staff es amable, respetuso y lleno de opciones y disponibilidad para resolver problemas, necesidades e inquietudes, desde la caseta hasta a los que no vemos pero están detras de todo. Tienen un lugar espectacular y seguro regresaremos.