Beautiful grounds. The staff were friendly, and the rooms were clean. Would stay here again.

Breakfast was incredible, room was beautiful with the high ceilings and the grounds were beautiful

Loved our night at The Upper House. Nice comfortable room with a balcony. Beautiful gardens, meals & service were excellent. Nice friendly staff. Would stay again for longer.

Lovely hotel with beautiful country views. Comfy beds and the cooked breakfast was very good.

The Upper House is in an idyllic setting, the outdoor space is beautiful, with plenty of parking. The property is traditional with some lovely features but could do with some updating, especially in the bedrooms. The gentleman on reception was lovely and really helpful, the rest of the staff were young and quite inexperienced and were in need of a mature experienced Manager to guide them. The restaurant food on the evening was of a good quality and well presented, the restaurant itself would benefit from updating and a thorough clean. The bedrooms were tired and unfortunately quite dusty. With a period property there are more areas to gather dust such as chandeliers, intricate wall sconces and decorations. The bed was old and creaky when you turned over in the night. The bathroom had been updated but unfortunately the sink had been fitted with a tap which would work well in a bath, but the water came out at an angle that missed the sink altogether if turned on fully. The cleaning of the bathroom was not thorough and there were some questionable stains in the hinge of the toilet seat and behind the toilet seat. The base bed sheet had a stain on it. The breakfast was well presented and enjoyable, however we were charged for my poached eggs on toast as they were not a menu item! I should’ve ordered the eggs Benedict without the hollandaise! Overall we had a very pleasant stay, and with some staff training and a thorough clean would return and recommend to others.

Helpful and friendly staff. Really good breakfast. Hotel set in beautiful surroundings.

This is a charming country house and everyone was amazing. We enjoyed a walk around the property and the food was spot on. You can’t go wrong staying here if in the neighborhood. If you’re also familiar wrote ceramics, you’ll find several ships about 10-15 mins away that is a great place to browse and shop.

Beautiful setting, very helpful staff. Lovely room. Great location. Slight downside was our room was over the function suite, but the noise stopped by midnight, and we had a great nights sleep after. Plenty of choice for breakfast, and freshly prepared to order. Only 15 minutes to our gig in Stoke, but beautiful rural location, with pretty gardens to enjoy

Brilliantly located for visiting the potteries! Breakfasts were fantastic and highly recommend an evening meal as well

Clean room, nice breakfast, friendly staff (and cat!) and easy parking

Clean. Friendly. Tasty comfortable.

The property itself was lovely. However, during my two day stay, the water temperature in my room's en suite bathroom was cold, and then tepid, both for the basin and shower. The shower water pressure was also very poor. Finally, I had early starts on both mornings, and the fire alarm went off in my bedroom due to "steam" from the bathroom. I could not switch it off, and it was extremely embarrassing early on a Sunday morning. Staff nice, parking good, but a disappointing stay due to the lack of hot water.

beautiful grounds, the staff were very friendly and helpful wish i could of stayed longer to walkvthe grounds, the food in the restaurant was exceptional

Beautiful room with private balcony. Food was exceptional. All staff were so friendly. One of the loveliest hotels I’ve stayed in. Will definitely be back very soon!

Nice quiet hotel, We had a problem with our room but the very nice man on reception swapped rooms for us and so our stay was a good one. Lovely gardens, friendly staff. Thank you

We had a comfortable stay at Upper House and slept well. Breakfast was enjoyable, and we also had dinner during our visit, the food was lovely and a real highlight. However, the room cleanliness was fairly basic and could be improved. The staff were polite but didn’t come across as particularly warm or welcoming. The property itself feels quite dated and would benefit from modernisation, as it seems to have remained largely unchanged for many years. It’s also worth noting that the venue hosts weddings, which means you can sometimes feel like you’re part of the event as a guest. While we were fortunate to stay on the opposite side this time, rooms closer to the celebrations, especially those above could experience noise that may affect sleep.

Good location, friendly staff, loads of parking and apparently nice walks which we didn’t have time to explore.

Well maintained. Staff were amazing.

A good stop over en route to Sharkbait Reef @ Alton Towers

Wonderful hotel. Everyone and everything was perfect.