令人驚艷的外觀與大廳裝潢。服務人員專業、和藹可親。房間寬敞明亮、裝潢前衛新潮，陽臺外景觀優美。門開後，窗簾自動拉開的設計令人難忘。床及枕頭太棒了，非常舒適。水量充足。早餐種類繁多、美味可口、尤其是西式麵包。

前枱員工非常有礼，並且提醒我房間沒有包含早餐，如果我們需要用早餐，可以一天前用(人民幣150/ 位)購買第二天早上的早餐，但是當天購買的話，需要支付人民幣250/位。早餐非常豐盛，多種多樣的選擇。入住時間西安天氣很熱，酒店提很多樽水，真的是很貼心。

It was a flawless experience spending my holidays in W Xian! I have stayed in W in many different cities and W Xian is probably the best. All the staff were extremely helpful and organised everything for me without being asked. Phoebe Gao, the loyalty coach, lavished me with constant surprises and made my anniversary an unforgettable one!

住的套房，房间内面积很大，经常迷路，哈哈。 总体入住感觉非常棒，窗外景色也很美 。

W比较适合喜欢fancy感觉的人，整个酒店进去就有一种进入“夜店”的感觉，很有设计感，当然音乐也像夜店。总的来说，房间大小，床品的舒适程度，服务及早餐的选择都令人满意，唯一不足的就是从酒店去市区那个堵！！！

新穎.整潔.服務態度佳！態度很重要！

香精味太濃 房間內還有甲荃味 早餐美味，选擇丰富 員工都很潮，親善有礼 床褥和pillows都很舒服 但但batheoom內的洗手盤去水過慢

my daughter got fever, the response not 5 star international level.

酒店服務很好，裝修也很美，員工也十分有禮貌，會再次入住如果再到西安，唯一不足就是冷氣好像不夠，其他都是滿分的

The hotel is very modern with an interesting design. Rooms are comfortable with an upscale design. Would definitely stay there again

good location and beautiful park around it

A nice hotel located in a great area. Walkable distance to subway and close to lots of famous tourist places. Friendly people and great vibe.

The W Hotel was by far the best hotel we stayed at in Xi'an. The room was spacious with an amazing design and a large balcony offering fantastic views. Everything was automated and incredibly comfortable. The staff went above and beyond in every aspect of service, from arrival to departure. The breakfast was excellent, with a wide variety of food options. Unfortunately, we didn’t have time to enjoy all the facilities, but when the staff learned it was my birthday, they surprised me with a beautifully written card, fresh fruit, a delicious cake, and a thoughtful gift. I’ve never experienced such a personal touch at any other hotel!

Awesome！

The hotel is new and the rooms are spacious and well designed. Excellent service and friendly and helpful staff. Beautiful gym and swimming pool.

The hotel is very new, the facilities are very good and smart, and the service is good

This hotel stay like living in night club. I left my stuff in room they told me call me back and never call back

Room services are great, very convenient, close to Xi’An’s Tang’s Paradise.

They had a new character bag in the room. I thought it is a gift or for sale but it was just for the display. It was a bit disappointing.

ZERO. Flights, Hotels, and access to China, all cancelled by government due to coronavirus - this is the only hotel to not cancel. To boot, the W Xian fraudulently “checked in” my reservation as if I’d stayed there. Phones are not answered, messages not returned, emails not replied to and even attempts at contact by Expedia unsuccessful. Even as a platinum elite - no replies at all from hotel. This is an unethical operation undeserving of the W name.