We chose this hotel for its excellent location and its boutique feel. Room was very small and hardly fit 2 small sized guests. Good amenities and clean. Hotel required us to deposit room key every time we left hotel and picked up from the one person manned reception when back to hotel. When reception person was absent, the lobby bar tender helped. On our last day, we were in a hurry to go back up to hotel room after breakfast outside to do final packing. It was about 10:30am. There was nobody in the lobby and we had no key to our room. We waited for 15 min, calling and knocking on every door with no success. Then the receptionist appeared from the elevator. He was upstairs collecting dirty dishes from in room dining. He did apologize but we were quite furious with his bad service already as we were in a hurry. Coming down, the checkout was quick, but the reception failed to call a taxi for us for 10 min. We ended up hailing a taxi from outside the hotel ourselves. Overall, service level was incompetent and poor. Also, the street was filled with rowdy diners the Friday evening we arrived, way into around midnight. We do NOT recommend this hotel!!

The hotel is conveniently located close to very happening street near the bus stops and Daimaru department store. Hotel itself is very clean and the room is spacious, and the front desk is very helpful. There's only one thing the guests need to be aware of, the bathroom of family suite is located in the lower level of the room and the stairs might be little bit steep for older people, that's something to consider if you are traveling with seniors.

Will stay next time

服務好，地點也很好。

交通方便，房間空間寬敞。浴室內的大浴缸超棒，每天走了二、三萬步後，回到房間泡澡真是享受！

excellent location, lots of dining options near by. staff very helpful, polite and welcoming . lovely room! clean and good decor.

Everything about our stay was great! Service was excellent. Room was spacious with great amenities.

Beautiful place and customer service was excellent. Very friendly and helpful people.

My hotel room was so good I stayed an extra night.

awesome place

京都の中心街の立地で飲食、観光ととても便利でした。ホテルもとても清潔で快適に過ごせました。 また泊まりたいです。

The area around the hotel was wonderfully walkable! The hotel was clean and comfortable.

Location, staff, and cleanliness were great. The room was large enough for my family (4 adults total). Could not say enough about the location, it was perfect stay

This was the most beautiful hotel we stayed at in japan. The attention to detail is incredible. The staff was extremely helpful when needed. The room was huge and layout was awesome. Hotel has a awesome bar right in lobby that makes delicious cocktails. Its right by alot of awesome stuff too. Everything is walking distance. Nishiki market and shopping areas in only a short block away. Amazing area to stay in Kyoto. Our favorite stop so far.

お風呂が広くて快適でした。

とても綺麗で気持ちの良いホテルでした。場所も錦市場と四条駅に徒歩数分、周りが飲食店だらけでしたので賑やかなんでしょうが、音は聞こえませんでした。眺望は期待できませんがお風呂も広々でベットも寝心地よく、スタッフの対応もとても丁寧でした。 また利用したいと思います。

We had an amazing stay! Excellent service , beautiful room. Highly Recommend if you are looking for a super cool and high end experience. Staff was incredibly thoughtful and kind.

We loved our stay here. Definitely recommend. The staff is amazing, helpful and always looking to make you feel welcome. The place is quiet, clean and comfortable. Very close to Gion and the market. Many dining options near by.

We loved our stay. One of the best experience in our travels. Staff is amazing and helpful. The place is clean, well kept in a nice quiet neighborhood not to far from the Market and Gion where will be a lot of people. It is nice to be here. The breakfast is very balance and delicious. We definitely will stay again here.

Amazing hotel in the heart of Kyoto. Impeccable service. Central to so many trains and subways. Restaurants everywhere. Great spot to kick off a visit to Kyoto. Five-stars for sure!