早餐和晚餐膳食都很好，唯獨是到達入住時只得2樓，景觀完全沒有，已經在3個月前預訂和request 高樓層，這個房價只有這種沒景觀，非常失望。

very nice experience

My family enjoys the relaxing moment with the nice view, unfortunately, there is no laundry and post service provided

Amazing place to stay with incredible service, foods, and view!

服務人員是五星級的服務。晚上餐點非常精緻。客房溫泉池是一直有溫泉水流進來，想泡隨時可以泡，不必再放水。露台的火爐可以請服務人員點火，很有氣氛。 酒店位置就在紅葉迴廊旁，出酒店就是紅葉。

很好的景色，住宿晚歺很好。交通略為不便。

寧静舒適合適情侶入住，客室設有私人露臺風呂，晚餐早餐很豐富美味，環境寧静，可遠望富士山，適合自駕人士，很好的體驗。

Excellent ambience and hospitality. Dinners were of Michelin-star standard, though delivery of hot dishes from the kitchen should be prompt to keep the temperature.

非常棒的飯店，環境優美餐食佳

Highly negatieve experience with handling the booking issues between expedia and the hotel. Hotel wanted to deny kids half board (“we can only accommodate mom and dad in the restaurant”. Then what should our kids do/eat? No answer. At 18.30 hours) which was prepayed for while blaming expedia and in the same time asking us to solve the issue. Eyesbrows wherr really raised when they came to our room with an iPad for a conference call with an employee in Tokyo ( but: why??!?) And things got really dissapointing when the hotel suggested that I should call Expedia in europe because they couldn’t reach them to solve the issues between Fufu hotel and Expedia. After travelling the world and visiting endless 5 star hotels, this one is at the bottom-of the list. Not because of the beautiful hotel or the friendly low level staff, but because of the management which is too afraid to make their own decission. Eventually we payed extra while the hotel put in some extra effort too. At 19.30 and after our highly dissapointed kids…

食事が美味しかった。満足。また来たい。

The experience at Fufu is top notch. The quality and service by the staffs, facility, and dining are all 5 star level. The rooms are suite style with private onsen, offering a fabulous view of Mount Fuji when cloud didn't cover the mountain. The dinner and breakfast were excellent and Michelin star level, in the restaurant which also has a view of Mount Fuji. We're very happy to have chosen to stay in Fufu and didn't want to leave.

Best hotel

Best hotel i have ever stayed in. Really enjoyed the understated luxury and the clean natural decor. Having your own private onsen is such a treat. Dinner and breakfast are both incredible. I would recommend this hotel to all my friends and family.

The hotel's staff was professional, friendly and accomodating. We were treated very well. Loved our room and the view of My Fuji. The private onsen was a plus. The loungewear were so comfortable and I am glad we were able to wear them everywhere in the hotel, including mealtimes. The kaiseki meals were innovative and delicious. Loved that there were e-bikes available to roam around. Check in and check out process were efficient. Worth the trip and will definitely return. Highly recommend!

Excellent hotel, high class services.

There were pros and cons to this hotel, but given my choices, I wouldn't stay here again. The room is nice - feels like you're inside a West Elm. Overall facility was also nice and felt new and clean. The onsen inside our suite was a highlight. Unfortunately we had bad weather, so couldn't see mt.Fuji and didn't do much in the area besides walk to 7-11. We also didn't do any of the activities managed by the hotel. It seemed there were a few things to do on the lake that could be fun on a nice summer day, but not sure. The staff doesn't know much English, but generally wasn't very accommodating when we asked for help with things. Having stayed at 7 hotels during our trip, the service stood out as lackluster here. We didnt dine at the restaurant but did order room service once - which was fine. Additionally, it was a bit of a hike to get here, without much benefit besides views of Mt. Fuji. We took this stay mostly as a rest day - but for that even I'd consider it overpriced. Our experience was certainly hindered by bad rain, but even on a perfect day I'm not sure this hotel would be worth it.

Amazing! Best place I have ever stayed. I never want to leave. Service is amazing. In room onsens are perfect and the food is incredible.

It was such a surreal experience to stay here the environment, the view of Fuji-San, the food and the extremely polite staff makes everything so magical. The next time I come I hope to stay again for a longer period. Thank you again for the lovely experience

The views of Mount Fuji from your room, the included amenities and the quality of food are definitely the highlights. The staff are also very attentive and have a good understanding of English.