The room was cleaned and the entire staff team were amazing.

Staff were friendly,room was clean if tired

Bed dips in the middle.

Great value and great service

One electric heater in the whole room freezing cold and heater was electric

So, first of all the English breakfast. Have to pay extra for mushrooms (how rude and hence only 4 stars for it) but a good choice of continental food, cereal, yoghurt, pastries, jams. The room (I stayed in the lodge) very clean and spacious room however the radiator didn't seem to be working although towel rail in bathroom was but there was enough space for a wheelchair. Staff are diligent and friendly (both day and night) and I advised on the faulty socket in my room. I've stayed here before and I will again.

Pleasent staff, room very clean only problem it was cold and the thermostat didnt work

I paid for deluxe quadruple rm so should of had double & 2 single beds & instead got double & bunk beds.My autistic son had to have double so i had to sleep in bottom bunk.

The hotel was exactly what we needed for a family wedding.

This ia not a room, its a coffin No window, no air con It was unbearably hot and stuffy in the room and there was no way to rectify it One of the worst nights sleep in recent memory I stayed in "the Lodge" across the road from the main hotel. The room badly needs air conditioning if there is no window.

Great spot, walking distance from seaside

Room for 4 adults was good in Hatfield lodge, although not much of view on it unless if you’re in Hatfield Hotel. Facilities looks new, just stone throw from the seaside, breakfast is great and resto staffs are very accomodating and friendly. There are no staff by the reception in the Lodge, therefore you have to go to the Hatfield hotel to check in and get your access card. There is only one card given to occupants so if someone wants to stay behind when you want to go out you can’t take the access card with you as it will swithed off the electric power in the room. Perhaps we never tried asking for spare access card as only stayed overnight.

Room unclean and smelt of sewage, staff are rude and the manager is very rude

Don't count on the WiFi here, otherwise very good stay.

We were only there for 2 nights, but we had a lovely stay in the Lodge, customer service was excellent from front desk, bar staff to the waitress. Would definitely come and stay again

Really nice place to stay would stay here again

Most Best Westerns are a disappointment. This one however wasn't. Friendly staff, great views from the dining and bar, a good ale, very clean room, great shower.

Very nice, great breakfast and lovely staff.

All good

Didn't have a hairdryer but prompt service to provide one. Noisy neighbour above us at 5.30am. Over all a pleasant comfortable stay.