They gave me wrong room type (down graded) until night (around 7pm- which is almost half day were in the weong room type), and then ask me to move to the correct room type (finally-after that). They should do check in process properly (detail matters), I do not accept “it was a busy time check in” reason, they should be ready for that.

Very nice everything. Nice pools

We had five nights at Griya Santrian in late October 2024, and we really enjoyed it. We had a deluxe room near the Tropical (Middle) Pool, but we also looked at standard rooms and they were fine too. Breakfast in the beachside terrace room was very good, with excellent staff and service. The main beachfront pool was an excellent social focus, and we met lots of people from around the world. There were a lot of Western Europeans staying there. The location is excellent, almost exactly in the 'middle' of Sanur, half way along the 7 km boardwalk. We could stroll from the resort to literally dozens of warungs and restaurants every evening for dinner. Supermarkets were close too, as was the new Icon Bali Mall. The beach in front of the hotel was nice, although Sanur Beach as a whole isn't great for swimming. We swam mostly in the three hotel pools. Wi-Fi was good, although it could be slow in the late afternoon. TV reception was below par, with a fuzzy weak signal, and it needs upgrading to modern standards. Overall, we loved staying at the Griya Santrian and would readily stay there again. Recommended for seniors, couples, and families with kids, although there is no kids pool or kids club.

Pegawainya tidak ramah. Pelayanan buat bule dan domestik beda banget! Pelayanannya seakan turis domestik gak ada duit dan gak bisa bayar. Request untuk connecting door tidak terpenuhi. Menu breakfast gak ganti ganti. Sayang banget padahal hotelnya bagus dan kamarnya bersih.

Selalu menyenangkan menginap di Griya Santrian. Staff sangat peka dan ramah bila kami butuh bantuan. Fasilitas lengkap dan betah stay at hotel dan sekitarnya, apalagi kondisi Bali macet dan penuh dimana-mana, stay di hotel jauh menyenangkan dan keliling sekitarnya.

Hotelnya kurang bersih, staff tidak ramah. Tidak pernah merasa tidak senyaman ini menginap di hotel di bali. Pelayanan perlu diperbaiki.

Lingkungan hotel bersih dan nyaman. Kamar luas. Makanan juga enak. Sayangnya karena pandemi beberapa fasilitas tidak tersedia.

Satisfying.! The hotel is strict with covid prevention protocol, amazing view, excellent service…highly recommended for family staycation in Sanur.

Room is old. very clean and no complaint of facilities. The room your expectation is more modern and nicer. they put us at double room all and not a very convenience. have promised to move into twin room the next day, it wasn’t happened.

Hotel location is good but their services need to be corrected properly. I got a trouble when take my breakfast, while I am eating their waitress suddenly said that I am not in their list for breakfast, while I show them my htl voucher from app, she said that their front office staff made a mistake. After breakfast then I met FO staff and she apolozied because of their colleagues not give me b'fast coupon, embarrassing for 4 star htl!

Great location and kind people clean environment

A well rounded resort, you can see remnants of how this is an older resort but they keep their services and facilities updated. Warm service and tasty food.

It's fabulous and cozy hotel. very quiet and warm welcoming from the staff. thanks

nice hotel and good beach for relaxing