I loved this hotel until a staff member ruined it. The room was nice and clean, and the location was close to KLCC. However, when checking out, I was charged for parking despite being told I wouldn't have to pay. I only have to validate my card. When I asked the lobby staff about it, they simply said it was 'You have to take the out with 15 minutes and it’s very common ma’am ' and didn't take responsibility. The fee was only 38 MYR, but the poor service was disappointing.