負責人似乎是新來的，所以需要打電話向上級和其他人確認。 只有一位工作人員，其他人都在等。 入住時間延遲了。 45分鐘後才辦理入住。 房間還在打掃，卻被要求等了一個多小時。 很不專業。 請原諒其他客人延長退房時間。 完全不考慮客人想要辦理入住的意願。 這是他們第一次入住這家飯店。 他們被指示上樓，但樓上還沒準備好。沒有紗籠。 工作人員很困惑。 希望萬鴉老這樣規模的飯店能夠提高服務水準。

空氣流通良好 健身房等其他設施還可以 只是泳池不太乾淨。

浴袍需向飯店人員索取，房間內不提供。

員工非常友好，飯店房間的景色也很好。

這家飯店真讓人毛骨悚然。我一走出電梯就覺得很不自在。走廊的空調壞了，空氣悶熱難耐。 房間維護得很差，看起來很久沒人住了。家具都壞了，肥皂和洗髮精都過期兩年了。 房間裡的空氣讓人很不舒服。我要求換房三次，但飯店只給我安排了同一樓層的另一間房。一切都讓人很不舒服，我明顯感覺到有什麼不對勁。 有人敲牆之後，我立刻退房了，不想再待下去了。

房間窗簾破了，牆壁開裂，垃圾桶是塑料的，房間設施匱乏，早餐非常簡單，不像五星級酒店，甚至低於四星級，所以酒店需要改進，與其他方面合作，讓它看起來更舒適。

🚫 Absolutely Horrible Experience, Never Again. Paid IDR 13 million+ for the worst hotel experience ever. Booked 3 rooms for 4 nights, but we ended up staying only 1 night, that’s how bad it was. We checked in very early in the morning, no staff at the entrance, no one to open the door or help with our luggage. After checking in, still no assistance at all, we had to roll all our suitcases ourselves up to the room. Here’s what went wrong: 1. Check-in experience: awful. No greeting, no service. 2. Air conditioner: broken. The room was boiling hot. I complained multiple times, but the lady receptionist (who was extremely rude) did absolutely nothing. 3. Reception service: shocking. When I politely asked for an extra key because I purposely left they ONLY one key that they gave inside the room, didnt take it out from the plug so the room can be cold with the aircon on, but guess what, it didnt. I slept sweeting, the room still very hot. but holy moly, so very rude, the receptionist snapped at me, saying, “Kalau depe kartu ilang torang charge 50 ribu!!” with a visibly annoyed face. Totally unprofessional. 4. Toilet: couldn’t be flushed. 5. Room: smelled terrible. 6. Bed: itchy and uncomfortable. 7. Facilities: old, worn-out, and supposedly under renovation. (We were only told this after checking out via text from the sales team.) 8. Housekeeping: disgusting. They threw items into the toilet and didn’t even bother to clean up. 9. I put the DND sign but hello, they knock the door so harshly anyways to ask if I want to clean the room. We checked out the very next day, couldn’t stand another night. 💬 Overall: The most disappointing and unprofessional hotel experience I’ve ever had. Don’t waste your money, stay anywhere else.

Good hotel dengan segala pelayanan yang diberikan sangat puas.

Fasilitas hotel yang lengkap 👍👍👍

The staff was friendly, the room is so big and spacious. But the hotel is so old.

Kamar yang luas, bersih, dan sarapan yang lengkap.

Kamar yang luas, bersih, dan sarapan yang lengkap.

Kamar yang luas, bersih, dan sarapan yang lengkap.

Hotel bintang 5 termurah, lokasi dekat kota, suasana hotel yang sunyi, lampu terang, hotel dan kamar yang bersih dengan ukuran kamar yang luas.

semua nya baik🎊 Bisa Merayakan hari Ulang Tahun di Sintesa Peninsula ,thankyou So Much Nanti main main lagi yaaa 😍🥰

Terjangkau, berkualitas, bersih, nyaman, enak, adem, dan penuh sensasi juga privasi aman.

sudah berkali kali nginap di sini, selalu puas dan ingin menginap lagi

kebagian kamar yg ac nya tidak dingin. sudah memberitahu resepsionis dan dipanggilkan teknisi untuk di cek, tapi ac masih tetap tidak dingin. untuk kamar dan area hotel bersih.

staff sangat ramah dan sangat membantu

Security hotel yang bertugas di lobi utama 7 April 2025 jam 13.15 tidak ramah, tidak profesional hanya bisa pegang buka/tutup pintu, tidak care ke tamu hotel.