The staff was very friendly!! 🥰

Asyik dan akses mudah serta kebersihan juga keramahan petugas dan fasilitas yang lengkap

The hotel is nice.however, to further improve the service, the restaurant and bar staff should pay more attention to the guests. During my stay, whenever I dined at the restaurant or bar, I often had to wave several times to get the staff’s attention, as no one seemed to be on standby. Also, the Caesar salad was not very enjoyable.

Perfect, pokoknya puas nginep di sini, cuma kadang telp nya susah aja

Putri, front office yang bertugas, sangat ramah dan helpful banget.

sarapan nya enak2, view juga cakep banget aku dapet dilantai 20 bisa liat sunset

Staf hotel sangat ramah. Semua fasilitas bagus.

Enak banget makanannya, ramah banget pelayanannya

Good experience for business trip

Amazing experience! Staff are super friendly, the cleanliness is top notch!

Unforgettable moments two nights stay at Sheraton hotel Surabaya. Very happy and worth for our money.

Thank you @sheratonsurabaya What a great hospitality! Dari mulai security, front desk, restaurant, sampai swimming pool – semuanya top notch 👌 Special thanks untuk Pak Ari/Arif (maaf lupa-lupa ingat namanya 😅) yang always welcoming us with warmth & helpful attitude, juga Pak Danang, Pak Muhlis, and the team. You made our stay super comfortable. Truly a 5-star experience! ⭐⭐⭐⭐⭐ Superb 👍

Great place to stay and will come back here again in the next 2 months

The buffet was great, the various of food was ok, but a bit expensive for me, coz we would’n spent so many food in one time thou

Staff hotel sangat ramah dan membantu.

This is one of many times we’ve stayed at Sheraton Surabaya, and this visit was extra special as we celebrated my beloved wife’s birthday. Sheraton never fails to deliver an exceptional staycation experience for our family. The room was spacious and comfortable, customer service was excellent across the board—from hotel to restaurant staff—and we truly appreciated the thoughtful complimentary cake. The kids absolutely loved the swimming pool, while the gym was fully equipped and a great bonus for those wanting to stay active during their stay. Dining at Bromo Restaurant, as always, was a culinary highlight. One of the biggest added values is the hotel’s unbeatable location and direct access to Tunjungan Plaza. It makes shopping or finding a bite to eat incredibly convenient, especially for families or anyone on a short getaway. We can’t wait to come back for our next staycation. Thank you, Sheraton, for yet another wonderful experience for our family. Keep up the great work!

It was a great stay in Sheraton Surabaya

overall verry good cukup lengkap pelayanan semua bagus

Always feels like home, we regularly stay at Sheraton Surabaya during our family holidays. Great hospitality and genuinely giving their best services to all their guests.

Semuanya oke, apalagi tempatnya di tengah mal.